Job Description
Responsibilities
- Provides on-site client facing support; including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
- 3+ of field support experience
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC's/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity
- Lift and carry up to 40lbs
Work Environment
#LI-DNI
Skills
Customer Relationsunmatched
Hardware Installationunmatched
Hardware Repairunmatched
Identify Issuesunmatched
Lift/Move 40 Poundsunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
On Site Supportunmatched
Operating Systemsunmatched
Resolve Customer Issuesunmatched
Software Administrationunmatched
Software Installationunmatched
System Center Configuration Manager (SCCM)unmatched
System Operationsunmatched
Testingunmatched
iOSunmatched
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