State Risk Adjuster 1

State Risk Adjuster 1

Salary

$2,732.00 - $4,682.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

PCF-SRA 1-226639-TC

Department

Patients Compensation Fund Oversight Board

Division

Patients Compensation Fund

Opening Date

09/30/2026

Closing Date

10/14/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

About the Patients Compensation Fund

The Patients Compensation Fund (PCF) was created in 1975 to provide an affordable and guaranteed medical malpractice coverage system for the private healthcare providers in the state. The Patients Compensation Fund is self-funded state entity, operating independently of the main state budget, and governed by the PCF Oversight Board. The Patients Compensation Fund provides protection for the healthcare system, keeping costs down, and providing a guaranteed pool of funds to pay those citizens injured from medical malpractice of private care providers.

We are a small agency invested to retain a skilled, productive, engaged, diverse team that we support through training and development, building connections, and supporting a harmonious work life while delivering quality services to the citizens of Louisiana.

About this Position

Incumbent will be accountable in use of independent judgment and decision-making for driving the vision and mission of this Section. Incumbent will possess financial savvy, have strong interpersonal skills, and be results oriented to successfully perform the daily operations required in this Section. Incumbent will maintain a high-level of confidentiality, be effective in professional communication skills, and independently handle complex insurance claims pertaining to individuals injured in medical malpractice cases. Incumbent receives not only specialized training in legal and medical malpractice terms for thorough understanding in the medical malpractice process, procedure, and agency-related State statute, but additionally in the PRISM software systems specialized for PCF claims processing, settlements, and payments. This position directly reports and receives supervision from the State Risk Adjuster 5 (Claims Supervisor), while working with a considerable degree of autonomy.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

Accepting Direction: The ability to be open and willing to follow guidance or instructions

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Acting Decisively: The ability to make timely, confident decisions using sound reason.

Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Minimum Qualifications

Three years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

Six years of full-time work experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties and Other Information:

• Monitor the medical review panel process, requesting updates as necessary and making all appropriate computer entries.
• Corresponds with primary insurers, defense attorneys, and outside claims adjusters to determine validity, exposure, and status of claims. Evaluates incoming medical, investigative, and discovery information to determine if the layer of primary coverage could be exceeded, referring cases of liability and/or value over $100,000.00 to the supervisor.
• Must maintain ongoing contact with assigned future medical claimants, their caregivers, vendors, and health care providers.
• Requests medical reports and bills from treating health care providers. Reviews medical reports and claim information to verify the bill submitted relates to a medical malpractice claim and all necessary documentation has been received.
• Processes requests for payment of related charges after determining if fees are reasonable and customary and disallowing unrelated or unnecessary charges after review of suggested cuts by the senior examiner.
• Obtains estimates for work done to modify homes and to purchase and modify vehicles for handicapped individuals.

Position Specific Details:

Appointment type: Probational, Promotional

Work Schedule: Monday - Friday, Overtime as needed

Compensation: This position is eligible for premium pay of up to $2.00 per hour.

How to Apply:

No Civil Service test score is required to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Please identify ALL work experience with each employer on your job application. Resumes WILL NOT be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Please include all education and work experience in order to be considered, as pay is DOE (dependent upon experience).

For further information about this vacancy contact:

Taylor Colar

Patients Compensation Fund/ Human Resources

PO Box 3718

Baton Rouge, LA 70821

225-342-5200

All prospective new hires will be subject to employment eligibility verification via the federal government's E-Verify system.

As an Equal Opportunity Employer, PCF is committed to a diverse and inclusive workplace prohibiting discrimination based on any non-merit factor.

PCF is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

02

Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

04

Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

06

Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm