Store Commercial Sales Supervisor

Purpose

The Store Commercial Sales Supervisor is a player-coach responsible for leading a team that drives Commercial Sales by providing exemplary support to Floor & Decor stores. This role oversees the development of processes and efficiencies to strengthen store partnerships and elevate support for Commercial and large job opportunities. In addition to managing day-to-day sales activity, the Supervisor is accountable for team performance, reporting, and working closely with Commercial and field leadership to identify key opportunities, improve response time, and ultimately drive sales growth.

Minimum Eligibility Requirements

• Experience in commercial sales, inside sales, or store support operations
• Prior supervisory or team lead experience; demonstrated ability to coach, develop, and hold a team accountable to performance standards
• Experience building or improving operational processes that support sales efficiency and cross-functional collaboration
• Strong analytical and reporting skills; comfortable working with sales data to identify trends, gaps, and opportunities
• Effective communicator with the ability to partner cross-functionally with store teams, field leadership, and Commercial management
• Willingness to function as a player-coach, contributing individually to sales activity while leading and supporting the broader team
• Bachelor's degree preferred; equivalent experience considered

Essential Job Functions

Team Leadership & Development

• Supervise and develop a team of Commercial Sales associates, setting clear performance expectations and providing ongoing coaching and feedback
• Function as a player-coach by actively contributing to sales efforts while managing team workload, priorities, and performance
• Foster a high-performance, service-oriented team culture focused on responsiveness, accountability, and continuous improvement

Store Partnership & Commercial Support

• Serve as a key liaison between the Commercial Support Center and store teams, ensuring timely and effective handling of Commercial and large job inquiries
• Build and maintain strong partnerships with store leadership and field teams to align on priorities, improve communication, and drive Commercial sales performance
• Identify and address friction points in the store-to-commercial handoff process to improve speed of response and customer experience
• Support store teams in navigating large or complex Commercial job opportunities, providing guidance, resources, and escalation pathways as needed

Process, Reporting & Continuous Improvement

• Develop, document, and continuously refine processes and workflows that improve store support efficiency and Commercial sales effectiveness
• Own team reporting and performance metrics, delivering regular updates to Commercial and field leadership that highlight trends, gaps, and opportunities
• Partner with Commercial and field leadership to identify key revenue opportunities and develop action plans to improve response time and close rates
• Monitor service levels and team productivity, proactively surfacing issues and recommending solutions to leadership

Working Conditions

• Limited travel required, including air and car travel
• Ability to work cross-functionally with store, distribution, and field teams as needed
• Exposure to warehouse or job-site environments on an occasional basis

Physical / Sensory Requirements

• Ability to meet medium work requirements, including lifting or moving up to 50 lbs occasionally
• Frequent use of hands and fingers; occasional standing, walking, reaching, or balancing

Equal Opportunity Statement

Floor & Decor considers all applicants without regard to protected characteristics and provides reasonable accommodations in accordance with applicable laws.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

• Paid vacation and sick time for eligible associates

• Paid holidays plus a personal holiday

• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.