Store & Field Ops Manager

Description

Position at Ayr Wellness

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, Virginia, and Delaware. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

Job Summary

This role will be a combined responsibility for a Dispensary Store Manager with a dedicated function supporting the Director of Retail Operations on new store openings, SOP standardization and Operations optimization. The person in this role will split time and responsibilities between running their home store, acting as a field resource and providing support remotely. Travel is required specifically for store opening support and will fluctuate month to month depending on opening dates.

This role reports to the District Manager with a dotted line to the Director of Retail Operations. The District Manager remains the primary point of accountability for store performance, staffing, and daily operations. The Director of Retail Operations directs all responsibilities related to special projects, SOPs, new store openings, system rollouts, etc.

Duties and Responsibilities

Store Leadership and Performance

• Manage daily store operations, including scheduling and revenue performance
• Lead, coach, train and develop store team members
• Ensure Compliance with company policies, visual merchandising and customer service standards are met

New Store Openings

• Travel to new store locations to support pre-opening set up, operations, staff onboarding and launch week
• Assess new Store Manager training and ensure the new store opening team is prepared
• Together with the Director of Retail Operations serve as an on-the-ground point of contact during critical opening period
• Escalating any issues during critical times to the Director of Retail Operations
• Support recruiting and interviewing for new store openings

Operations Support: SOPs and Special Projects

• Partner with the Director of Retail Operations to document, update, and roll out standard operating procedures
• Identify inconsistencies across and recommend process improvements
• Support training material development and help drive adoption of new procedures across the store network
• Assist the Director of Retail Operations in Store visits and operational audits
• Assist with special projects assigned such as system roll outs, training guides, new market launches, etc.

Qualifications

• 2+ years as a Store Manager (or equivalent) with a strong operational track record
• Demonstrated ability to train and develop others
• Comfortable with variable travel and adapting to new environments quickly
• Strong communication skills; able to represent leadership priorities to store teams
• Organized, process-oriented, and detail-focused

Education

• High school diploma or equivalent required; bachelor's degree preferred

What Success Looks Like

• New stores open on schedule with teams trained and confident
• SOPs are documented, current, and consistently followed across locations
• Home store maintains performance standards despite manager's travel commitments
• Openings: Stores open on the scheduled date with 100% of pre-opening checklist items complete
• Openings: New store teams are fully staffed, onboarded, and trained before opening day
• Openings: Launch week sales and customer service results meet or exceed targets set with the Director of Retail Operations
• Openings: No critical compliance findings during pre-opening inspections or launch week
• SOPs: Assigned SOPs are documented, updated, and rolled out by agreed due dates
• SOPs: Audit and store visit results show consistent SOP adherence across locations, with corrective actions closed on time
• Projects: System rollouts, training guides, and new market launches are delivered on schedule with training completion confirmed
• Projects: Process improvements recommended are adopted by the store network and tracked to measurable results.