Retail Store Manager

Kinn Studio | Flagship Store | Culver City, California

About Kinn

Kinn is a fine jewelry brand specializing in modern heirlooms. Each piece is handcrafted from solid 14k gold, combining timeless design with lasting quality. Our signature pieces are made to stand the test of time and be passed down through generations as cherished heirlooms.

We believe jewelry is more than an accessory. It’s a way to celebrate life’s meaningful moments, tell personal stories, and create lasting connections.

The Role

Kinn is seeking a Retail Store Manager to lead our Flagship Store in Culver City, California. This role is responsible for the store’s day-to-day performance, including sales, team leadership, client experience, and retail operations.

The Store Manager takes full ownership of the store’s success, translating business goals into actionable priorities while building a high-performing team and delivering an elevated, personalized client experience. This is a hands-on leadership role that requires an active presence on the sales floor, strong business acumen, and the ability to balance people development with operational excellence.

The ideal candidate is a confident, people-focused leader who thrives in a fast-paced retail environment, leads by example, and is passionate about building a store culture rooted in accountability, collaboration, and exceptional service.

Reports to: Director of Retail / Operations

Responsibilities

Sales Performance & Business Growth

• Own daily, weekly, and monthly store sales performance and results.

• Translate store goals into individual sales targets, team priorities, and actionable plans.

• Monitor key performance indicators, including sales, traffic, conversion, average order value (AOV), client retention, and team productivity.

• Identify performance gaps and implement strategies to improve results.

• Lead from the sales floor, actively engaging with clients and supporting the team in achieving sales goals.

• Drive appointments, client outreach, repeat business, and high-value transactions.

Client Experience & Clienteling

• Ensure consistent execution of Kinn’s elevated, personalized luxury client experience.

• Build and maintain relationships with key clients to strengthen loyalty and drive repeat business.

• Coach the team on clienteling best practices, follow-up, and relationship management.

• Monitor CRM activity and client outreach through Endear.

• Resolve escalated client concerns with professionalism and sound judgment.

• Support complex transactions, special orders, and high-value client appointments.

People Leadership & Development

• Lead, manage, and develop the store team, fostering a culture of accountability and continuous improvement.

• Conduct weekly or biweekly one-on-ones, provide ongoing feedback, and lead performance conversations.

• Set clear expectations, establish individual goals, and hold team members accountable for results.

• Manage scheduling, staffing, and sales floor coverage to support business needs.

• Partner with leadership on recruiting, interviewing, onboarding, and team training.

• Identify high-potential employees and create opportunities for professional growth.

• Build and maintain a positive, inclusive, client-first, and performance-driven team culture.

Store Operations & Visual Standards

• Oversee opening and closing procedures and ensure consistent execution of daily operating standards.

• Maintain inventory accuracy, organization, and security across all store operations.

• Manage stock organization, inventory transfers, audits, and loss prevention practices.

• Maintain store shrinkage below 1.5%.

• Uphold Kinn’s visual merchandising standards and ensure the store is consistently presented to brand standards.

• Ensure compliance with company policies, procedures, and operational requirements.

• Identify operational challenges, implement solutions, and escalate larger business needs or opportunities to the Director of Retail / Operations.

Business & Financial Management

• Review weekly and monthly store performance to evaluate progress against business goals.

• Understand the key drivers behind store results and use performance data to inform decisions.

• Manage payroll, scheduling, and controllable expenses within established budgets and targets.

• Provide regular updates on store performance, team development, and operational priorities to the Director of Retail / Operations.

• Communicate insights related to client behavior, product performance, inventory, and operational opportunities.

Key Measures of Success

Success in this role will be measured by the Store Manager’s ability to drive business results, develop a strong team, and consistently deliver an exceptional client experience.

Key performance indicators include:

• Store sales achievement against established targets

• Conversion rate and average order value (AOV)

• Client retention, repeat business, and appointment performance

• Team productivity and individual sales performance

• CRM and clienteling activity through Endear

• Payroll accuracy and labor management

• Inventory accuracy 

• Team retention, engagement, and professional development

• Client satisfaction and quality of service

• Consistency of store operations and visual presentation

You Might Be a Great Fit If

• You have experience opening and/or managing a high-touch retail store, ideally in luxury, jewelry, or fashion.

• You know how to build, refine, and scale store operations and processes.

• You’re a natural culture and people builder who inspires, develops, and motivates your team.

• You have a strong eye for visual presentation, merchandising, and product storytelling.

• You’re highly organized, thrive in a fast-paced environment, and aren’t afraid to roll up your sleeves and lead by example.

• You’re passionate about creating meaningful customer experiences that go beyond selling a product.

• You take ownership of results, hold yourself and others accountable, and approach challenges with a solutions-oriented mindset.

Your Experience

• 5+ years of retail leadership experience, including at least 2 years managing and developing a team.

• Experience in luxury retail or delivering high-end customer experiences strongly preferred.

• A proven track record of meeting and exceeding sales goals.

• Strong operational, inventory management, and organizational skills.

• Experience using retail reporting, CRM, and point-of-sale systems.

• Strong communication, coaching, and problem-solving skills.

Benefits

• Medical, dental, and vision insurance

• Company-paid life insurance

• 401(k) plan with a 4% company match

• Paid time off

• Employee discount on Kinn jewelry

• Annual holiday party

• Invitations to pop-ups and other company events

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