Our Mission: Quality. Convenience. Service.
When it comes to serving our local communities, our mission is to provide quality and convenient solutions. At Ace, you can expect robust training programs that put you in a position to have excellent product knowledge and become a leading salesperson in the retail hardware industry. Providing legendary customer service is a defining characteristic of our sales associates, cashiers, and every member of our team. There’s a reason we have had the honor of being named “Highest in Customer Satisfaction” by J.D. Power for so many years. Put simply, we exist to help others.
Job Description
Ace Hardware is seeking a qualified Store Manager to lead the complete day-to-day operation of the store. This is a full-time, salaried (exempt) position responsible for maximizing sales and profitability while minimizing expenses, keeping the store well stocked and merchandised, and making sure our team lives out our promise to Amaze Every Customer Every Time. The Store Manager also plays a key role in growing and developing the store’s management team and associates.
Major Responsibilities
- Hire, train and develop associates, provide ongoing performance feedback, and recognize accomplishmentsSupervise staff to make sure sales goals are met and company procedures are followed
- Conduct associate evaluations and work with the management team to address opportunities with a sense of urgencyForecast scheduling needs, create work schedules, and manage payroll within budget
- Partner with Human Resources and the General Manager on staffing decisionsDevelop and carry out in-store marketing, including promotions, events and seasonal merchandising
- Delegate daily work to meet Ace Hardware merchandising and visual presentation standards, and work with the Merchandise Manager and vendors
- on merchandising strategies
- Make customer service the #1 priority by observing and coaching associates on the sales floor, and document at least one observation per associate each monthLead team huddles and store meetings to share store performance and keep the team engaged and motivated
- Review customer service results (Mystery Shop, Customer Engagement Survey, etc.) and build plans to improveMaintain accurate inventory through receiving, transfers and inventory reports, and work to reduce shrink
- Oversee all associate training, including new-hire orientation, on-the-job and vendor trainingEnforce safety policies, conduct safety and fire inspections, and keep the store looking its best
Minimum Requirements
- High school diploma or an equivalent combination of education and experience; bachelor’s degree preferredMinimum of 7 years of leadership experience in a retail setting
- Proven ownership of a store P&L or operating budgetExperience managing other supervisors or managers
- Hardware product knowledge, or a willingness to learnAbility to motivate and lead associates in a fair and impartial manner
- Strong analytical skills, with the ability to delegate and be self-directedExcellent verbal and written communication skills
- Strong organizational, time management and project management skillsSkilled in retail computer systems and related software
- Bilingual (Spanish) verbal and written skills strongly preferredValid in-state driver’s license with an acceptable driving record
- Ability and willingness to work flexible hours, including evenings, weekends and holidays
Physical Requirements
Ability to stand for extended periods and walk, reach and bend to perform job duties - Move and handle merchandise up to 40 lbs. and fixtures throughout the storeMay work near moving mechanical parts and outdoors in various weather conditions
Ace goes beyond hardware: build a future, a purpose, and a community with us. Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. At Ace you have the opportunity to grow with the company in a fun and active work environment.
Click through and start your journey with us now!
Work schedule
- 10 hour shift
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training