Kinn is opening its second California store - this time in Newport Beach, California - and we’re looking for a strategic, service-obsessed leader to bring it to life.
This isn’t your typical store manager role. You’ll be the boots-on-the-ground builder of our second West Coast presence, launching our OC location from scratch. From setting up operations and staffing the team, to curating in-store experiences and executing flawless merchandising, you’ll own every detail that makes this store a true extension of the Kinn brand.
We’re a modern fine jewelry company rooted in craftsmanship, heritage, and storytelling. As a fast-growing, founder-led business, we value people who move quickly, think beyond their lane, and take pride in building something meaningful and enduring. If you’re a natural leader with an eye for luxury and a love for building teams and culture, we’d love to meet you.
What You’ll Do
Lead the launch of our OC store from pre-opening to daily excellence
Own all in-store operations, including scheduling, inventory management, visual merchandising, and reporting
Hire, train, and develop a high-performing team that delivers a warm, elevated customer experience
Partner with HQ and our LA + NYC Flagship to translate Kinn’s brand, rituals, and service standards into the physical space
Create and implement clienteling strategies to build community and long-term relationships
Execute merchandising and product storytelling that aligns with both retail and brand goals
Ensure operational readiness across systems, staffing, security, and compliance
Collaborate with marketing and brand to activate local events and store experiences
Set and achieve ambitious sales targets while delivering exceptional service
You Might Be a Fit If
You’ve opened and/or managed a high-touch retail store, ideally in luxury, jewelry, or fashion
You know how to build and scale store operations and processes from the ground up
You’re a culture and people builder - your teams love working with you
You have a sharp eye for visual presentation and product storytelling
You’re highly organized, thrive in fast-paced environments, and don’t mind rolling up your sleeves
You love delivering an experience that makes people feel something not just selling a product
Your Experience
5+ years of retail leadership experience, with at least 2 years managing a team
Experience in luxury or high-end customer experience strongly preferred
Proven ability to meet and exceed sales goals
Strong operational and inventory management skills
Benefits
Medical, dental, and vision insurance
Company-paid life insurance
401(k) plan with a 4% company match
Paid time off
Employee discount on Kinn jewelry
Annual Holiday Party
Invitations to pop-ups and other company events
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Numbers & Facts
Location
Newport Beach, CA
Job Type
Full-time
Website
https://kinnstudio.com/
Skills
Customer Experienceunmatched
Dental Insuranceunmatched
Exceeded Sales Goalunmatched
Inventory Managementunmatched
Leadershipunmatched
Marketingunmatched
Meet Sales Quotaunmatched
Merchandisingunmatched
Operations Managementunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Product Merchandisingunmatched
Retailunmatched
Retail Managementunmatched
Service Deliveryunmatched
Storytellingunmatched
Team Lead/Managerunmatched
Vision Planunmatched
Visual Merchandisingunmatched
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