Store Office Manager

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

General Summary

The Onsite Office Manager oversees daily administrative, operational, and customer-service functions within the Ace Hardware retail store. This role ensures smooth front-office operations, accurate inventory and financial documentation, effective communication, and compliance with Ace corporate standards. The Office Manager supports store leadership by coordinating scheduling, recordkeeping, purchasing, and workflow management.

Essential Duties & Responsibilities

Include the following, other duties may be assigned:

Administrative & Office Operations

• Manage daily office workflow, filing systems, and store documentation
• Maintain accurate records for invoices, purchase orders, and vendor accounts
• Oversee cash handling documentation, bank deposits, and reconciliation
• Coordinate internal communication between departments, other Ditta Ace Hardware stores and home office

Customer Service & Front-End Support

• Assist customers with special orders, returns, and account inquiries
• Support front-end staff during peak hours
• Resolve customer concerns professionally and promptly
• Provide positive representation of store.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Ensure customer service standards align with Ace's "Helpful Place" brand
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

Inventory & Purchasing Coordination

• Assist with inventory counts, adjustments, and shrink control
• Process vendor orders and track deliveries
• Maintain accurate SKU records and pricing updates
• Assist with special orders
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Financial & HR Support

• Assist with payroll entry, scheduling, and timekeeping accuracy
• Maintain employee files and training documentation
• Support onboarding of new hires
• Assist in and oversee training of associates
• Participate in weekly management staff meetings.
• Communicate issues to the General Manager.

Additional Requirements:

Required Skills & Qualifications

• Strong organizational and multitasking abilities
• Excellent communication and customer-service skills
• Proficiency with POS systems, office software, and inventory platforms
• Ability to maintain confidentiality and handle financial documents
• Experience in retail, construction supply, or hardware industry preferred
• Ability to work onsite full-time in a fast-paced environment

Physical & Work Environment Requirements

• Ability to sit, stand, and walk for extended periods
• Occasional lifting of office materials or small merchandise (up to 25 lbs)
• Work performed in both office and retail floor environments

Performance Expectations

• Maintain accurate records and organized office systems
• Support store leadership with timely reporting and communication
• Deliver consistent, friendly customer service
• Uphold Ace Hardware's brand values and operational standards

Education

High School or GED equivalent.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, weve remained small and very personal. Thats why we say a visit to Ace, is like a visit to your neighbor.