Store Operations Coordinator

STORE OPERATIONS COORDINATOR

REPORTS TO: COMMUNICATIONS AND STORE OPERATIONS LEAD

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

The Store Operations Coordinator provides administrative and coordination support for the execution of store operations initiatives by the retail operations team. The Store Operations Coordinator role is customer-centric and is sensitive to the needs of both our internal and external customers. This individual supports overall operations by resetting passwords, creating travel books and providing meeting support. This individual has a keen understanding that the Operations Team's mission is to support our People, our Stores and our Store Support Center.

Essential Duties and Responsibilities

• Executes administrative duties that support the stores and operations team:
• Preparing travel books for all Store Visits, resetting passwords, implementing new trainings, setting up new SMG accounts, etc., and any other administrative duties as assigned by Director of Retail Operations and Vice President, Retail and Store Operations.
• Updates distribution & store lists.
• Posts or distribute reports (MAR, BBCC, CA, etc.).
• Manages and ships the monthly mail pack.
• Orders and distributes Gift Cards for Boot Barn Bandit, contests, etc.
• Assists in planning, scheduling and preparing annual District Manager and Store Manager Meetings.
• Works with Store Support Center partners to ensure stores have necessary supplies such as name badges, credit card brochures, gift cards, etc.
• Models exemplary service and ensures Regional, District and Store Managers have the tools and resources to drive sales while maintaining exceptional customer service, operational excellence and overall profitability.
• Builds positive working relationships with Regional, District and Store Managers and brand partners to clarify priorities and support the needs of the business.
• Ensures all resources and tools are organized and accessible for the field teams.
• Works with outside vendors in support of providing needed items to the Field and Store Support Center.
• Performs any other duties that may be assigned by management