Job Title: Store Operations Specialist Contract Duration: 5 months, possible extension Location: Framingham, MA Work Arrangement: Hybrid (2 days onsite) Pay: $23-$25
Summary
This is an exciting opportunity to support the Sierra Store Operations team as a Store Operations Specialist (Contractor). This role plays a critical part in ensuring the smooth everyday execution of store technology and operational processes by providing frontline support, coordinating issue resolution, and assisting with project execution.
You will work closely with Store Operations, IT, and cross-functional partners to help maintain, support, and improve store systems and processes. This position is ideal for someone who is organized, detail-oriented, and eager to build experience in retail operations and technology.
Responsibilities Run-the-Business Support
Provide day-to-day operational support for store systems and processes (POS, back-office systems, store technology tools)
Monitor, triage, and respond to incoming support requests from stores and field teams
Track and handle issues through resolution, ensuring timely follow-up and communication
Maintain documentation, trackers, and reporting related to store operations and technology
Escalation & Issue Management
Serve as a first point of contact for field escalation coordination
Partner with IT, Service Desk, and vendors to ensure issues are resolved efficiently
Identify trends in recurring issues and escalate insights to leadership
Support incident tracking and post-issue reviews
Project Coordination & Execution Support
Assist with coordination of store technology initiatives, pilots, and rollouts
Support project tracking, timelines, and status reporting across multiple initiatives
Help prepare materials for meetings, updates, and communications to stakeholders
Coordinate testing activities and help ensure readiness for implementation
Cross-Functional Partnership
Partner with Store Operations, IT, Finance, and other business teams to support execution
Communicate clearly with stakeholders to provide updates and gather information
Support onboarding, training coordination, and documentation for new processes or tools
Administrative & Analytical Support
Maintain project trackers, dashboards, and reporting tools
Assist with data collection and basic analysis to support decision-making
Support continuous improvement efforts by documenting opportunities and solutions
Special projects as assigned
Required Experience
1-5 years of experience in operations, retail, IT support, or project coordination (internships/co-ops included)
Bachelors degree OR equivalent work experience
Strong organizational skills with the ability to handle multiple priorities
Detail-oriented with a proactive, problem-solving mindset
Comfortable working in a fast-paced, evolving environment
Good communication skills (written and verbal)
Ability to collaborate cross-functionally and follow through on tasks
Proficient in Microsoft Office (Excel, PowerPoint, Teams) and SharePoint
Preferred Experience
Experience with ticketing systems or issue tracking tools (ex: ServiceNow)
Exposure to retail operations or store systems
#LI-MM1
Numbers & Facts
Location
Framingham, MA
Salary
$23–$25 Per Hour
Skills
Administrative Skillsunmatched
Analysis Skillsunmatched
Business Supportunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Collectionunmatched
Decision Supportunmatched
Detail Orientedunmatched
Documentationunmatched
Financeunmatched
Follow Throughunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Multitaskingunmatched
Onboardingunmatched
Operational Support Systems (OSS)unmatched
Operations Processesunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Project Executionunmatched
Project Trackingunmatched
Project/Program Coordinationunmatched
Reporting Dashboardsunmatched
Retail Operationsunmatched
ServiceNowunmatched
Team Playerunmatched
Technical Operationsunmatched
Technical Supportunmatched
Time Managementunmatched
Trend Analysisunmatched
Writing Skillsunmatched
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