About Us
Teapulse is a modern tea atelier blending timeless tradition with contemporary taste and innovation. At Teapulse, we are re-creating the tea experience — crafting modern blends that harmonize wellness and creativity, paried with a pastry program further reflecting our cross-cultural DNA. Our vision is to ensure every sip and every bite tells a story of quality, care, and creativity.
Tea, coffee, and pastries — Reimagined.
As we continue to expand across North America, we are looking for a passionate and driven Store Operations & Training Specialist to strengthen store operations, develop effective training programs, support new store openings, and ensure consistent execution of brand standards across all locations.
Key Responsibilities
- Support assigned stores in achieving sales, cost, service, and operational targets.
- Conduct regular store visits and inspections — both scheduled and unannounced — to check operational standards, product quality, food safety, sanitation, cash handling, and inventory management.
- Document findings, issue audit reports, and outline corrective action requirements; follow up to ensure timely resolution.
- Analyze store performance and audit data to identify recurring or high-risk issues and recommend operational improvements.
- Coach and support store managers to strengthen store management and team execution.
- Lead training for new employees, store managers, and store management staff, covering product preparation, service procedures, food safety, and store operations.
- Develop and update bilingual (English/Chinese) training materials, SOPs, and assessment content.
- Organize theoretical and hands-on assessments to ensure staff meet job-readiness standards, and design targeted training based on store issues and audit results.
- Support the rollout of new products, promotions, and company operational policies at the store level.
Qualifications
- Bachelor's degree preferred.
- At least 1–2 years of experience in operations, training, quality assurance, or store supervision, preferably in food & beverage, retail, or hospitality.
- Strong attention to detail with the ability to identify issues and drive follow-through.
- Excellent communication and interpersonal skills, with the ability to coach and influence store teams.
- Comfortable traveling regularly between store locations.
- Bilingual in English and Mandarin Chinese, with the ability to communicate, train, hold meetings, and prepare written reports in both languages.
- Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.
- Authorized to work in the U.S. (No visa sponsorship available.)
Compensation & Benefits
- Base salary: $54,000/year, commensurate with experience.
- Performance-based bonus (up to $24,000/year) calculated and paid out monthly based on KPI achievement.
- Paid Time Off (PTO).
- Employee perks (including complimentary/discounted Teapulse products, etc.)
Join Our Team
This is an exciting opportunity to grow with a fast-scaling brand and play a key role in shaping Teapulse's marketing and brand presence across North America. If you're ready to bring your marketing skills to a brand redefining the tea experience, we'd love to hear from you! Join us and help shape the future of our brand across North America.