Join the dynamic team at our Hardware & Home Centre as a Store Supervisor. In this role, you will lead daily shop floor operations, support your team, and ensure a high standard of customer service. Working closely with the Store Manager, you will help drive sales, maintain store standards, and ensure smooth day-to-day operations.
Duties & Responsibilities
Supervise and support Sales Associates and Merchandisers to ensure efficient operations and excellent customer service
Maintain an active presence on the shop floor, assisting customers and guiding team members
Handle customer issues, including returns and escalations
Support sales performance and team productivity through coaching and oversight
Ensure shelves, displays, and promotional areas are properly stocked and presented
Monitor stock levels and coordinate with Inventory to maintain availability
Maintain store cleanliness, organization, and safety standards
Coordinate with other departments to support overall store operations
Help minimize loss, damage, and shrinkage
Be available to work as required based on business needs
Qualification & Skills
3–5 years’ experience in retail or sales, preferably in a hardware or similar environment
Previous supervisory experience or strong leadership ability
Strong customer service and interpersonal skills
Good organizational and time management skills
Ability to work in a fast-paced retail environment
Basic computer skills, including POS and Microsoft Office
Benefits
Performance incentives and bonuses
Health and life insurance
Employee discount across the company
Company-provided uniforms
We appreciate all applications. However, only shortlisted applicants will be contacted.