Store Technology Support Technician

Contract-to-Hire | Remote | Shift Flexibility Required

We are seeking Store Technology Support Technicians to provide Tier 2 support for retail store technology across a nationwide retail environment. This is a fantastic opportunity to join a high-impact team, gain exposure to a wide range of technologies, and position yourself for long-term career growth.

Available Shifts

• Tuesday - Saturday, 11:00 AM - 8:00 PM EST OR
• Wednesday - Sunday, 11:00 AM - 8:00 PM EST

What You'll Do

As a Store Technology Support Technician, you will be responsible for maintaining the uptime, security, and stability of critical retail technology systems. You'll serve as an escalation point for store technology issues and work closely with vendors, service desk teams, and field technicians to ensure minimal disruption to business operations.

Key Responsibilities

• Troubleshoot Point-of-Sale (POS) systems, including registers, card readers, printers, and related hardware/software
• Support store network connectivity, including routers, switches, Wi-Fi, cellular failover, and internet circuits
• Configure and maintain retail technology peripherals, including receipt printers, barcode/RFID printers, and security devices
• Manage and support mobile devices such as tablets, phones, and handheld scanners
• Monitor systems proactively to identify and resolve issues before they impact store operations
• Log, triage, and document incidents using enterprise ticketing systems
• Coordinate with service desk teams, internet providers, and field technicians on escalated issues
• Assist with technology deployments, upgrades, and special projects

Required Qualifications

• 3-5 years of IT support experience, preferably in a retail or point-of-sale environment
• Strong hardware and software troubleshooting skills
• Experience supporting retail technology, POS systems, or distributed environments
• Solid understanding of networking fundamentals, including TCP/IP, DNS, LAN/WAN connectivity, routers, and switches
• Experience supporting Windows 10/11 environments
• Familiarity with iOS/iPad support and mobile device management
• Experience working with ticketing platforms such as ServiceNow, Jira, or similar systems
• Ability to communicate technical concepts clearly to non-technical users

Preferred Qualifications

• Experience supporting Verifone payment devices
• Experience with Juniper, Meraki, Arista, or Velo networking technologies
• PowerShell or basic scripting experience
• Desktop, Help Desk, or Tier 2 support background
• Hardware repair and replacement experience

Why Join?

• Contract-to-hire opportunity with strong potential for permanent employment
• Hands-on exposure to networking, retail technology, cloud initiatives, and enterprise IT projects
• Opportunity to expand beyond traditional support work through deployments, upgrades, and modernization efforts
• Join a team that values growth, learning, and career advancement
• Gain experience supporting business-critical technology during one of the busiest times of the year

This is a Contract to Hire position based out of Fairlawn, OH.

The pay range for this position is $22.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.