This is a full-time hybrid role for a Strategic Account Manager. The Strategic Account Manager will be responsible for managing and growing key client accounts, developing strategic account plans, identifying new business opportunities, and collaborating with internal teams to ensure client satisfaction. STAMs are our clients IT advisors.
Qualifications
Account management, sales, and Client Relationship Management (CRM) skills (3+ years experience)
Strategic planning and business development skills, especially as it relates to Information Technology
Excellent communication, presentation and negotiation skills, with all ranges of client contacts, including (but not limited to) technical, office management and C-suite
Excellent customer service skills
Ability to analyze data and make strategic recommendations
Ability to multi-task, organize, manage multiple priorities, and manage a calendar, as well as deadlines
Ability to learn new concepts, applications and practical application of technologies quickly
Experience in IT services or related industry
Proficiency in CRM software and Microsoft Office suite
Bachelor's degree in Business Administration, Marketing, or relevant field (Recommended)
Certifications in industry or technology-relevant are a plus
Entrepreneurial background is a plus
Working Conditions
Extended periods of time sitting at a computer, including video calls over Microsoft Teams
Frequent driving is required, STAMs are expected to visit with clients in-person at their place of business