Strategic Account Manager

Role Description

This is a full-time hybrid role for a Strategic Account Manager. The Strategic Account Manager will be responsible for managing and growing key client accounts, developing strategic account plans, identifying new business opportunities, and collaborating with internal teams to ensure client satisfaction. STAMs are our clients IT advisors.

Qualifications

• Account management, sales, and Client Relationship Management (CRM) skills (3+ years experience)
• Strategic planning and business development skills, especially as it relates to Information Technology
• Excellent communication, presentation and negotiation skills, with all ranges of client contacts, including (but not limited to) technical, office management and C-suite
• Excellent customer service skills
• Ability to analyze data and make strategic recommendations
• Ability to multi-task, organize, manage multiple priorities, and manage a calendar, as well as deadlines
• Ability to learn new concepts, applications and practical application of technologies quickly
• Experience in IT services or related industry
• Proficiency in CRM software and Microsoft Office suite
• Bachelor's degree in Business Administration, Marketing, or relevant field (Recommended)
• Certifications in industry or technology-relevant are a plus
• Entrepreneurial background is a plus

Working Conditions

• Extended periods of time sitting at a computer, including video calls over Microsoft Teams
• Frequent driving is required, STAMs are expected to visit with clients in-person at their place of business

Compensation Model

• Base pay plus commission