Strategic Account Representative (SAR)

Strategic Account Representative (SAR)

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

Durex Industries has over 40 years' expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services.

Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions - such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines.

Join us as we continue to provide solutions to our customers and the world!

The Role:

Maintain professional relations with all levels of contact with the assigned strategic customer. This position provides a high level of daily written and verbal communication related to procurement and fulfillment of orders within a robust transactional environment. There will be a high degree of customer interface, management of customer delivery expectations, and associated support for internal department management and production control.

Your Responsibilities:

• Maintain effective and efficient relationships with supply chain representatives and engineering personnel.

• Provide timely response to customer requirements for order transaction status, expedite requests, return authorizations, or shipping changes.

• Assist with maintaining the customer portal communications on a daily basis and provide feedback to management regarding current or pending issues that impact the customer relationship.

• Enter all assigned customer orders accurately into ERP system.

• Assist with the production of documentation required for estimates.

• Participate in on-site customer meetings and system audits as required.

• Administer scorecard inputs, maintaining compliant status.

• Assist production control with administration functions necessary to maintain accurate production capacity schedules.

Requirements:

• Minimum 3-5 years in a diverse manufacturing environment.

• High degree of professionalism in verbal and written communication.

• Possess a "can do" attitude in seeking to satisfy customer requirements on a daily basis.

• Strong excel skills required to manipulate data for management analysis.

• Must be willing to move within the manufacturing facility to interface with various departments and capture data related to costing and order status.

• Be a person of integrity to complete tasks and commitments on-time.

• Must be authorized to work in the US without sponsorship, both now and in the future.

Success Metrics:

• Internal and external customer reviews are consistently positive.
• Business with assigned customer continues to develop and grow.
• Operational methodologies are clear and concise.
• Plans are well organized and executed in a solid regimen.

Pay Rate: $63,000 - $75,000

At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.