Strategic Performance and Analytics Manager*
Salary
$89,502.40 - $123,073.60 Annually
Location
Throughout San Bernardino County, CA
Job Type
Full-time
Job Number
26-04415(Analytical)-01
Department
Human Services-DAAS/Public Guardian
Opening Date
07/10/2026
Closing Date
Continuous
The Job
Recruitment will remain open until filled.
Apply by 5:00PM, Friday July 17th, 2026 for Priority Consideration
The Department of Aging and Adult Services/Office of the Public Guardian is seeking a dynamic and analytical Strategic Performance and Analytics Manager to lead the departments performance management, analytics, and organizational improvement efforts. In this key role, the Strategic Performance and Analytics Manager will be responsible for gathering, analyzing, and reporting on data that informs critical operational decisions and drives departmental performance. This position works directly with executive leadership to drive data-informed decision-making, strategic planning, and organizational improvement across the department. This includes developing and maintaining comprehensive operational reports, identifying data collection needs, and conducting high-level analysis on caseloads and other key areas. The incumbent will also support strategic planning efforts by developing departmental strategic and corrective action plans, establishing performance goals and measurable outcomes, and monitoring performance metrics across the department.
This role includes District Manager-level responsibilities, offering a rewarding opportunity to make a broader impact.
Duties include but are not limited to:
If you are a strategic thinker with a passion for improving public services through data, performance metrics, and collaborative leadership, this is your opportunity to make a meaningful difference in your community.
EXCELLENT BENEFITS
To review job-specific, benefits, refer to:
Summary of Benefits
Memorandum of Understanding (MOU)
CONDITIONS OF EMPLOYMENT
Background Investigation: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, and also may include drug and/or TB testing.
Travel: This position requires regular travel between multiple office locations. Frequent travel throughout the County will be required and may also include State-wide travel. Employees may be required to make provisions for transportation and to use personal vehicles (mileage reimbursement is available). A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Education: A Bachelors degree in behavioral/social science, business/public administration, industrial organization psychology, or a closely related field.
Experience: Three (3) years of progressively responsible experience in a human services-related field that includes:
Qualifying experience must also include:
Note: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degree or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
Desired Qualifications
A Masters degree in a behavioral science and qualifying experience in a program primarily serving older adults and adults with disabilities is highly desirable. The ideal candidate will have second-level supervisory or management experience in a large, complex public-sector organization, with demonstrated success leading strategic initiatives, implementing organizational improvements, using data to drive decision-making, and communicating recommendations to executive leadership. Experience managing change, collaborating across departments, and navigating politically sensitive environments is highly desirable.
Knowledge and Skills:
Strong analytical and problem-solving skills, including experience with data collection, assessment, and reporting tools
Knowledge of federal, state, local laws governing social service programs
Ability to develop strategic plans and monitor performance outcomes
Proficiency in using data visualization or reporting software (e.g., Excel, Power BI, Tableau, etc.)
Excellent written and verbal communication skills
Strong leadership, collaboration, and conflict resolution skills
Selection Process
Application Procedure: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment can close at any time. Apply by July 17th at 5:00 p.m. for priority consideration. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
There will be a competitive evaluation of qualifications based on the information provided in the application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please follow this link to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO)and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Information.
For more important details, review the Applicant Information and County Employment Process.
Management Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
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INSTRUCTIONS: The information on the Application and your responses to the following Supplemental Questions will be used in a competitive evaluation. Accurate responses should be provided for each question, and all experience must be clearly detailed in the employment history section of your application in order to ensure qualifications are properly considered.
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EDUCATION: List the highest degree you have obtained and indicate the field of study. If you are within one (1) year of obtaining your Masters degree, indicate your field of study and list your estimated completion date.
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MANAGEMENT/SUPERVISORY EXPERIENCE: List each qualifying jobs in which you functioned as a regular full scope, ongoing supervisor or manager (not as backup in case of absence). Indicate the scope of your responsibilities for each job and describe the make-up of the staff you supervised. Make sure your experience is listed in the work history section of your application. If you do not possess this type of experience, indicate "N/A".
04
DATA COLLECTION AND ANALYSIS: Describe your experience with performing complex specialized data collection and analysis related to policies and processes that have organization wide impact. (Be sure to clearly reference jobs listed in your work experience section of the application where experience was obtained.) If you do not posses this type of experience, indicate "N/A".
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PROGRAM EVALUATION, POLICY PLANNING AND DEVELOPMENT: Describe your experience in program evaluation, policy planning and development. Include experience in assessing needs, identifying error trends, reviewing business practices, conducting analyses, and coordinating/implementing corrective action, changes, new programs, services, policies or procedures. Be specific as to your level of responsibility in these areas (primary responsibility, assisted, participated, etc.) If you do not possess this type of experience, indicate "N/A".
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ORGANIZATIONAL PERFORMANCE MANAGEMENT: Describe your experience developing KPIs, dashboards, and performance measurement systems. Be sure to identify where you gained this experience and ensure it is included in the Work Experience Section of your application. If none, indicate N/A.
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PRESENTING TO STAKEHOLDERS: Describe your experience presenting analytical findings and recommendations to executive leadership and/or key stakeholders, and how you have used data-driven insights to influence strategic decisions. Be sure to identify where you gained this experience and ensure it is included in the Work Experience section of your application. If none, indicate N/A.
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OPERATIONAL IMPROVEMENT INITIATIVES: Describe your experience leading organizational change or operational improvement initiatives. Be sure to identify where you gained this experience and ensure it is included in the Work Experience Section of your application. If none, indicate N/A.
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SOLVING ORGANIZATIONAL PROBLEMS: Describe your experience solving an organizational problem using data or performance analysis. Be sure to include where you gained this experience and ensure this experience in listed in your work history of your application. If none, indicate N/A.
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COLLABORATION/PUBLIC RELATIONS: Describe your participation in professional committees and/or work groups on behalf of an agency, consumers or the community. Indicate the mission or goal of the committees, agencies represented/involved and the outcome. If you do not possess this type of experience, indicate "N/A".
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AGING AND ADULT SERVICES: Describe your experience in providing services to the elderly and adults with disabilities, particularly in Older American Act programs, Adult Protective Services (APS), and In-Home Support Services (IHSS) program. If none indicate "N/A".
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Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
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ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. To access the guide, download the Gmail Filter Setup Instructions (PDF). Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
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Applicants Acknowledgement - Application complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs