Location: Durham, NC (Hybrid)
ABOUT US
Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
JOB DESCRIPTION:
The Strategic Sourcing Manager owns our key supplier relationships and the full contract lifecycle, from negotiation through renewal or exit. You will make sure every vendor delivers the value we pay for, every contract protects the company, and no renewal or obligation slips through the cracks. This role works with Legal, Finance, IT, Retail Operations, and senior leadership, and is the main point of contact for strategic vendors.
KEY RESPONSIBILITIES:
This role is aligned to Victra's leadership competencies through the following responsibilities.
RESULTS DRIVEN - VENDOR AND CONTRACT PERFORMANCE
- Serve as the primary relationship owner for strategic and high-spend vendors, holding suppliers accountable for the value and service Victra expects.
- Lead quarterly business reviews using performance scorecards, service-level agreements (SLAs), and key performance indicators (KPIs).
- Run vendor due diligence and risk assessments covering financial health, data security, insurance, compliance, and business continuity.
- Draft, review, redline, and negotiate master service agreements (MSAs), statements of work (SOWs), nondisclosure agreements (NDAs), amendments, and renewals in partnership with Legal.
- Negotiate pricing, payment terms, service levels, liability, termination, and renewal clauses to deliver measurable value while protecting the company.
- Own the contract repository and lifecycle management system; keep records complete and searchable.
- Track key dates, auto-renewals, notice periods, and obligations, and alert stakeholders well ahead of deadlines.
- Monitor contract compliance, including billing against agreed pricing and SLA credits.
- Manage contract close-out, extension, renewal, and vendor offboarding.
CUSTOMER FOCUS - RESPONSIVE VENDOR SERVICES
- Adopt vendor management and contracting best practices that meet internal stakeholders' needs and improve the service strategic vendors provide.
RELATIONSHIP BUILDING - CROSS FUNCTIONAL INFLUENCE
- Build trusted relationships with strategic vendors and internal partners across Legal, Finance, IT, Retail Operations, and senior leadership.
- Resolve performance issues, escalations, and disputes, and drive corrective action plans while maintaining productive vendor relationships.
CHANGE MANAGEMENT - PROCESS IMPROVEMENT
- Build and maintain standard templates, clause libraries, and approval workflows.
- Develop and maintain vendor management and contracting policies and procedures.
STRATEGIC THINKING - BUSINESS VALUE AND RISK
- Segment the vendor base by spend, risk, and criticality, and set the right level of oversight for each tier.
- Report on contract savings, cost avoidance, upcoming renewals, and vendor risk to leadership.
- Identify opportunities to consolidate vendors, renegotiate terms, or add value, and guide stakeholders through resulting changes.
- Set vendor and contracting priorities aligned with stakeholder needs and Victra's business goals.
TALENT MANAGEMENT - LEARNING AND KNOWLEDGE SHARING
- Pursue mentorship, feedback, and learning opportunities to strengthen negotiation and contract management expertise; share knowledge and provide guidance that helps business stakeholders improve contracting practices.
INSPIRATIONAL LEADERSHIP - INFLUENCE AND ACCOUNTABILITY
- Train business stakeholders on the contracting process and policy, providing clear guidance that supports consistent execution.
- Model integrity, sound judgment, and dependable follow-through in vendor negotiations and contract decisions.
WHAT WE ARE LOOKING FOR:
Required
- Bachelor's degree in Business, Supply Chain, Finance, Legal Studies, or a related field (MBA or JD a plus)
- 5+ years of experience in vendor management, contract management, or strategic sourcing, with measurable negotiation results
- Strong knowledge of commercial contract terms and risk allocation
- Proven negotiator who can hold a firm position while keeping relationships strong
- Experience with contract lifecycle management (CLM) and procurement platforms
- Strong Microsoft Office skills, especially Excel, Word, and PowerPoint
- Excellent communication skills; comfortable presenting to executives
- Highly organized, with the ability to manage a large contract portfolio and competing deadlines
Preferred
- Retail, multi-unit, or telecommunications experience
- Experience with technology, P2P, SaaS, facilities, or professional services contracts
- Certifications such as CPSM, CPCM, or World Commerce & Contracting (WorldCC)
- Experience building a vendor management program from the ground up
HOW SUCCESS IS MEASURED:
- Negotiated savings and cost avoidance
- Zero missed renewals or unplanned auto-renewals
- Percentage of active contracts stored and tracked in the CLM system
- Vendor SLA performance and resolution time on escalations
- Stakeholder satisfaction with the contracting process
WHY JOIN US:
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses.
- Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer-and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.