Student Account RepresentativeThe Mount Mercy Campus of St. Ambrose University seeks a strategic and detail-oriented Student Account Representative to join the student financial services and business office teams. This role is responsible for all areas of student receivables including billing, collections & student communication at the Mount Mercy Campus.Key Responsibilities• Responsible for all student account billing & collection activities. • Respond to student account inquiries while working closely with other student services offices to investigate, analyze and provide resolutions. • Responsible for processing student refund payments • Prepare, review and distribute accurate monthly student statements for current & former students. • Responsible for timely posting of financial aid disbursements. • Responsible for adjusting student accounts for enrollment changes, fines, on campus housing, etc. in a timely manner. • Responsible for processing third party vouchers and invoicing • Prepare, review and distribute annual Form 1098T. • Responsible for the set up and monitoring of the student payment plan system with third party payment processor.Qualifications• Bachelor's degree in accounting, business, finance, or related field required. • Minimum of three years of relevant professional experience may be considered in lieu of degree. • Experience in higher education, financial operations, financial aid or student accounts preferred.Skills & Competencies• Personal computer experience in word processing, spreadsheets and database programs as well as data entry skills. • Interact ethically, professionally and confidentially with diverse groups, faculty, staff and students to develop a deep sense of trust. • Exercise professional judgment, insight, judgment, problem solving techniques, responsible decision making and independent initiative when applying policies, procedures and principles. • Demonstrated commitment to excellent customer service including the ability to effectively communicate, both orally and in writing. • Prepare and maintain records, reports and other documents with attention to detail and accuracy using a personal computer and data entry skills. • Knowledge of the operations, functions, and scope of authority of a university setting or similar environment as related to the handling and disposition of complaints, requests for information, and delegated administrative details. • Capacity to organize, manage and prioritize multiple responsibilities, deadlines, tasks and projects. • Dedication to the educational mission of a private, catholic liberal arts university. Benefits:• Competitive salary commensurate with experience. • Comprehensive benefits package, including medical, dental, vision, and retirement plans. • Generous paid time off and holidays. • Tuition Remission. • Professional development opportunities. • Supportive and collaborative work environment. • Access to campus amenities, cultural events, and recreational facilities. Mission Alignment: St. Ambrose University and its affiliate campuses are an inclusive, Catholic and diocesan community of learners empowering all members of that community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. How to Apply: Interested candidates should submit your resume, cover letter, and contact information for three professional references though our online application portal at https://stambroseuniv.applicantlist.com Applications will be reviewed on a rolling basis until the position is filled. EOE #HEJ