Student Account Representative

Position Details

Position Information

Position Title Student Account Representative UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Student Account Representative (SAR) is responsible for serving as the primary point of contact to students and parents in the areas of student finances, billing, and payment options. This position is part of an outstanding team responsible for providing excellent service on behalf of the Business Office. The Student Account Representative reports to Director of Business Office.

Benefits

UIW has been identified year after year as one of the nation's Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name Administration Description of Job Duties

• Process incoming postal mail in a timely manner.
• Follow up on unsettled petty cash and gift card requests.
• Send notifications to individuals regarding payments returned unpaid (NSF) from bank.
• Post incidental fines/fees (Library, housing, etc.).

Job Duty Name Third-Party Billing Description of Job Duties

• Bill third party vendors (Dept. of Veteran Affairs, 529 Plans, Military Tuition Assistance).
• Ensure that all billing is paid timely and initiate collection process (written, verbal) on those bills that are past due.

Job Duty Name Customer Service Description of Job Duties

• Provide information on billing, tuition payment options, parking, holds on registration and financial aid.
• Interact with other departments (Registrar, Student Success, Financial Aid, Comptroller's Office, Admissions, Residence Life) regarding student accounts/disputes, collection of past due accounts, registration/transcript holds, Title IV refunds, housing deposits, insurance waivers and parking decals.
• Provide service to faculty and staff in the areas of parking, petty cash and departmental deposits.

Job Duty Name Collections Description of Job Duties

• Assists Collector with the internal collections by communicating to student/parent of payment options.
• Assist with setting up payment arrangements and the restrictions of the Business Office holds that pertain to registration, transcripts and/or diplomas.
• Perform other duties as assigned.

Qualifications

Knowledge Skills and Abilities

• Excellent customer service skills.
• Detail-oriented.
• Cash handling techniques.
• Effective and clear communication, both verbally and in writing.
• Multi-tasking skills in a fast-paced, ever-changing environment.
• Ability to establish and maintain effective working relationships with students, co-workers, management, and the general public.
• Skills in operating Microsoft Office (Word, Excel, PowerPoint) applications.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High School Diploma or its equivalent

Required Work Experience

• Two (2) years of customer service experience. Note that additional education will be considered for experience on a year for year basis.
• Six (6) months of cash handling experience.

Preferred Qualifications

• Experience in a higher education environment.
• Some college hours.

Required Certifications, Licenses or Registrations

None specified.

Work Hours

Typical Monday through Friday 8:00am to 5:00pm with occasional extended hours/weekends to meet departmental needs.

Physical Demands

None specified.

Posting Details

Posting Details

Posting Number AS2336PO Number of Vacancies 2 Job Type Full Time Job Category Staff (non-exempt) Desired Start Date 12/01/2026 Position End Date (if temporary) Reports to Director of Business Office Salary $37,800-$40,100 Annualized ($18.17-$19.28 per hour) Open Date 10/27/2026 Close Date Open Until Filled Yes Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a "Responsible Employee" under Title IX federal regulations and "Mandatory Reporter" under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UIW Website

• HigherEdJobs.com

• Indeed

• LinkedIn

• WorkplaceDiversity.com

• HispanicDiversity.com

• BlackJobCenter.com

• WomensJobCenter.com

• VeteransConnect.com

• Personal Referral

• Employee Referral

• Other

• If you selected other, please tell us where?

(Open Ended Question)

• • What is your highest level of education achieved?

• Less than High School Education or GED equivalent

• High School Education or GED equivalent

• Some college

• Associate's Degree

• Bachelor's Degree or above

• • This position requires 2 years of customer service experience. Note that additional education above high school graduate/GED will be considered for experience on a year for year basis. Do you have at least one of the following?

• No

• Yes, 2 years of customer service experience

• Yes, 30 college hours + 1 year of customer service experience

• Yes, 60 college hours, no customer service experience required

• • How many years of experience do you have in cash handling?

• Less than 6 months

• 6 months

• 1 year

• 2 years

• 3 years

• 4 years

• 5 or more years

• • Describe a difficult customer service experience you have encountered. What were the circumstances and how did you address the situation?

(Open Ended Question)

• • List the Microsoft Office products in which you are proficient.

(Open Ended Question)