Student Accounts Representative

University of La Verne

La Verne, CA

1 day ago

Job Description

Job Vacancy Announcement

Position Information

Functional Title Student Accounts Representative Position Type Classified Appointment Type Regular FTE %

100%

Work Schedule (if atypical)

This is an onsite position.

University Overview

Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university-it's a home for passionate individuals like you.

At the University of La Verne, we embody four core values that set us apart-Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you're fueled by these principles and are eager to make a meaningful impact, your journey begins here.

With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.

Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!

Diversity Statement

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Job Description Summary

Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies. Serves as coordinator for Veterans Affairs payments and billing and for military students. Ensures the accurate posting and reconciliations of payments received from the Department of Veterans Affairs.

Minimum Qualifications

Bachelor's Degree from an accredited institution
Experience in accounts receivable, banking, or a student services department preferably in Student Accounts, Registrar, Financial Aid, Admissions, or Academic Advising.
Strong verbal, written communication and presentation skills. Excellent customer service skills.
Proficient in Microsoft Office.
Ability to work in a fast-paced office environment.
Ability to interact in a professional manner during stressful situations.
Ability to work effectively as a team player.
Ability to analyze, interpret data and make independent decisions.

Preferred Qualifications

Strong working knowledge of computer systems and software applications. Experience with SCT Banner, Transact and Cognos is desired
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.

Benefits Summary

Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation

Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University's 403B retirement plan, and a generous time off plan.

Employment is contingent upon successful completion and clearance of a background check and employment verification.

Location La Verne Main Campus Number of Vacancies 1 Physical Demands Summary

The physical demands include the ability to sit, stand, walk, bend, and lift up to 20 pounds occasionally. Clear verbal and written communication is essential, as the position involves frequent interaction with colleagues, clients, or external partners.

The noise level is generally low to moderate. The position may occasionally involve meeting deadlines or managing multiple priorities, which can require sustained focus and mental stamina.

Do the essential functions of this job require lifting? Yes If yes, list maximum weight and duration 20lbs Describe work environment This position is based in a standard office environment and primarily involves sedentary work. Employees are expected to spend extended periods of time working at a desk, using a computer, and engaging in routine office tasks such as emailing, attending m

Duties

Specific Duties

Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies. The representative needs to take into consideration a student's registration status, financial aid awards and the University's financial policies and procedures when working with third party agencies. Determine if a student is eligible to register for classes based on previous payment history and confirm registration for students. Confirmation requires knowledge of University policy and procedures as they relate to the enrollment of students.