Student Employee - IT Support Services

Position: Student Employee - IT Support Services

Department: Information Technology

Classification: Part-time, Non-benefit eligible

Rate: IL State Minimum Wage

Description: The Information Technology Department is seeking a student to fill a part-time opening in our IT Support Services group. Preferred applicants will have computer and customer

service experience. Students in all majors are encouraged to apply and applications will be accepted until the opening is filled. Students are expected to work between 15-20 hours per week.

While the hours are typically scheduled between 8:00 AM and 4:00 PM, Monday through Friday, with some flexibility to work outside these times may occasionally be necessary.

Duties: Include but are not limited to the following:

• Assisting with password resets
• Connecting end users to WIFI
• Answer phones
• Assigning tickets in our helpdesk ticketing system
• Filling printers with paper and toner
• Assisting the Media & Technology team with events