Deliver technical service and support to customers in person and over the phone
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures
Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
Accurately process and record all transactions using issue tracking software
Ensure public printers have adequate supply levels and report issues where appropriate
Performing diagnosis of issues, followed by guided solutions
Verifying proper hardware and software set up
Respond to Classroom Support Requests
Support Audio/Visual Requests on campus
Report to assigned post outside of Tech Center if necessary
Qualifications:
Be energetic and have a positive, professional attitude and appearance
Be reliable, punctual, and dependable
Be customer service oriented
Be able to communicate technical solutions clearly
Possess proper phone etiquette
Be able to listen effectively
Be willing to learn new and emerging technologies
Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
Be able to follow detailed instructions
Patience
Hours of Position:
5 to 15 hours per week
Required Documents for Application:
Application
Resume
Instructions to Applicants:
Click Apply at the top of the page. Complete the required application.