Student Service Specialist, Academic Support

Student Service Specialist, Academic Support

Salary

$23.12 - $28.89 Hourly

Location

700 W State Street, Milwaukee, WI

Job Type

Full-Time

Job Number

2026-05810

Division

Student Services

Opening Date

11/03/2026

Closing Date

11/17/2026 10:00 PM Central

Application Requirements

Incomplete applications will not be accepted. Candidates, both internal and external, must fully complete the employment application for further consideration. Typing "See Resume" instead of completing the application is not acceptable

• Description
• Benefits
• Questions

Description

Milwaukee Area Technical College (MATC) is Wisconsins largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under general supervision of the District Manager, Tutoring Services and Academic Support, initiates and carries out a variety of activities designed to retain students. Work is generally diversified, requiring the ability to analyze data and situations, exercise judgment, and make decisions within established procedures. Supervision received is general in nature using established policies and general objectives occasionally referring to supervisor for policy clarification or interpretation; may work with other professionals in a team.

Characteristic Duties and Responsibilities

• Assists the Manager and/or Coordinator in leading the staff in the Academic Support Centers and subject areas as a team.
• Carries out case management and other activities designed to retain students.
• Identifies students in need of career planning, special accommodations, and/or counseling.
• Assist in the development and presentation of workshops designed to retain students, such as time management and personal development topics.
• Advises and assists students in developing class schedules through identification of course availability, program changes, filled programs, and so forth.
• May provide information to students related to interviewing and job search techniques; conducts individualized job search sessions.
• May assist with interest, aptitude, and achievement testing.
• Develops strategies and anticipates learning outcomes to help students accomplish their academic goals.
• Encourages learning and study skill behaviors that help students to accomplish their academic goals.
• Provides support for standard office software applications and specialized software as related to the center's specialty.
• Assists the Coordinator and staff with the up-keep of center and other spaces assigned; establishes and enforces regulations related to center and the equipment used; maintains inventory of supplies and equipment; assists with purchasing equipment and/or materials.
• Assists with recruitment, interviewing, application, hiring, and training of tutors.
• Maintains data pertaining to a regional campus center; prepares related worksheets, study guides and reference materials.
• May act as liaison between students and faculty.
• May assist in the coordination of activities of student workers assigned to the center.
• May serve on MATC committees and task forces.
• May serve as advisor for student groups.
• Participates in in-service training, workshops, and other educational activities as required or assigned
• Performs related duties as required or assigned.

Qualifications

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Education: Requires a Bachelors degree in Education, the Behavioral Sciences, or other relevant field with an emphasis in communications;

Experience: a minimum of two (2) years occupational experience in an adult education tutoring setting; or any equivalent combination of education, training, and occupational experience.

Preferred: bilingual Spanish; College Reading and Learning Association (CRLA) certification or equivalent

Required Knowledge, Skills, and Abilities:

• General knowledge of post secondary entry admissions and procedures.
• Ability to relate effectively to students from diverse socioeconomic and cultural backgrounds.
• Working knowledge of communities of color, community-based organizations, and agencies and the services they provide at the local, state and federal level.
• Ability to communicate effectively through both oral and written means.
• May require bilingual communication both oral and written.
• Ability to make presentations and conduct workshops.
• Ability to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
• Ability to work independently and as part of a team.
• Ability to access and disseminate information using computers and office technologies.
• Demonstrated ability in taking the initiative to improve customer service and project management.
• Experience working with diversity, equity and inclusion.

Supplemental Information

Start Date: This position supports the Academic Support Division and is available to start as soon as possible.

Hours: This is a 100% IN PERSON 38.75 hours per work week year round position. Please view work schedule below. This limited-term assignment is funded through 06/30/2027. If there is a substantial reduction in funding or if funding ceases, the position and your employment may end.

Work Schedule - Multi-campus: Mequon and Downtown with the following hours:

Milwaukee: 10:30 am to 7 pm

Milwaukee: 10:30 am to 7 pm

Mequon: 10:30 am to 7 pm

Mequon: 9:30 am to 6 pm

Mequon: 8:00 am to 4:30 pm

Location: This is a 100% ON SITE primarily based out of our Downtown and Mequon campuses. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Compensation: Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history. Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicants employment and educational background as listed on the job application

Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed. Please follow these steps.

1. Complete the Employment Application in its Entirety

You must provide thorough and detailed information for all sections of the application form. An incomplete application will not be considered or reviewed.

2. Attach All Required Documents (At Time of Application)

• Unofficial Transcripts

• Up to date - Resume*

• NOTE: Resume (please note, submission of a resume does not satisfy the requirement for a thoroughly completed application.

Interview: Selected qualified candidates will be invited to an interview (In-Person, or Spark Hire/One-Way) which will be scheduled within two weeks of postings closing date.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu.

Health Insurance

• MATC offers a choice between two medical insurance plans. See below for plan types:
• Low Deductible PPO
• High Deductible PPO

Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll. MATC contributes a generous percentage towards medical insurance premium. Both medical plans include prescription drug coverage at no additional cost to employees. Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan. Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.

Dental Insurance

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.

Vision Insurance

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.

Group Life Insurance

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee's annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.

Long-Term Disability

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.

Flexible Spending Accounts

• MATC offers two types of Flexible Spending Accounts (FSA):
• Health Care FSA
• Dependent Care FSA

This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.

Retirement Savings

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)'s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employees behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.

Sick Leave

• MATC offers employees a generous sick leave plan per year.
• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.

Vacation

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)

Paid & Flexible (Floating) Holidays

• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).

Tuition Benefits:

• Employees are eligible for tuition reimbursement and waiver after completing probationary period.
• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.

01

Do you have a Bachelors degree or higher in Education, the Behavioral Sciences, or other relevant field with an emphasis in communications?

• Yes
• No

02

Please describe your degree major and minor.

03

Do you have a minimum of two (2) years occupational experience in an adult education tutoring setting; or any equivalent combination of education, training, and occupational experience?

• Yes
• No

04

Please briefly describe your related experience.

05

Please describe your ideal salary range. Please provide a number, do not write n/a or negotiable.

06

Do you have the ability to work Multi-campuses at Mequon and Downtown with the following hours: Mke: M273 10:30 am to 7 pm Mke: M273 10:30 am to 7 pm Mqn: M273 10:30 am to 7 pm Mqn: A282 9:30 am to 6 pm Mqn: A282 8:00 am to 4:30 pm

• Yes
• No

Required Question

Employer Milwaukee Area Technical College

Address 700 W. State

Milwaukee, Wisconsin, 53203

Phone 414-297-6529

Website http://www.matc.edu