Student Services Analyst Academic Advising Multiple Positions

Paradise Valley Community College is seeking Student Services Analysts (Academic Advisors) to collaborate with faculty and staff to meet students advising needs for a specific Field of Interest (FOI) as well as the general student learning community. The successful candidate will be responsible for using a case management approach to advise, collaboratively plan FOI-specific outreach activities, support Advising collaborative efforts, and attend and recruit for recruitment activities. Within a case management model for interacting with and managing students with academic advising needs, the advisor provides guidance to PVCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences.

The Student Services Analyst (Academic Advisor) is a student-focused, connection building, and compassionate problem solver. Will work closely with prospective and currently enrolled students to identify career pathways in academic and workforce programs that align with their interests and skills. Will serve as a resource to help individuals overcome academic and non-academic barriers that may hinder their achievement of educational goals. Knowledge and understanding of the specific needs of a wide range of student populations, and a commitment to helping learners achieve educational success, are critical responsibilities in this role. The work is proactive and designed to assist the student in completing a credential or degree. Will use a variety of technology solutions, along with in-person and virtual interactions, to connect with students. The ability and willingness to learn and use new technologies and to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible. Supervises a part-time peer leader.

The Student Service Analyst (Academic Advisor) plays a critical role in retention by providing academic advising services and is strongly committed to supporting students academic, personal, and career success. The Analyst serves as the primary advisor for their assigned student caseload and works closely with faculty, peer leaders, and other student departments to provide students with the support and resources they need to achieve their goals. The purpose of the position is to provide students with personalized guidance for academic planning and career pathways. The scope of the role encompasses in-person and virtual student services to support persistence and retention toward credential/degree completion. This position is fully on-site, with no remote options.

Additional Information

Note: A second interview will be conducted during the hiring process.

Essential Functions

40% Academic Advising

Provide in-person, phone, virtual, face-to-face, chat, and email academic planning and advising to current, returning, and 'Stop Out' students on degree programs, including course selection, academic planning, college adjustment, and referrals to college resources.

Manage a caseload of students and guide PVCC students on academic, transfer, career/workforce, and student development issues, needs, or experiences through ongoing assessment of individualized resources and access-based needs to support the achievement of the students' goals including, but not limited to, executing skill building, ensuring proper program placement, successful enrollment, course completion, retention, graduation, transfer and/or job placement, and triaging student crises.

Apply advanced student development and academic advising theories, knowledge, and experience to support community college students in identifying, defining, and obtaining educational goals.

Engage with students and build relationships through scheduled advising appointments, drop-in advising hours, email communications, workshops, and presentations to maximize their experience at PVCC.

Empower students through holistic, frequent, direct, and personal interaction collaborative advising to achieve their own definition of academic and personal success.

Advise students on a wide range of course options and strategies for meeting complex degree requirements.

Educate students on the full range of academic and nonacademic opportunities, such as internships, undergraduate research, scholarships, and extracurricular activities.

Verify degree completion requirements.

Communicate regularly with students.

Conduct timely outreach to at-risk students and help them create action plans for improvement.

Communicate accurate and timely information and feedback to students.

Provide expert advice on institutional policies, academic standing, and graduation requirements, ensuring students remain on track.

Track and monitor students academic progress, and maintain accurate records of student outreach and other interactions using technology and Culture and Society.

Conduct assessments of students' needs to make referrals to supports and services.

Provide guidance to students in the development of academic plans, selection of courses to meet program, graduation, and transfer requirements, and registration procedures by using knowledge of sound academic advising, curriculum/course requirements, and policies and procedures of the admissions/enrollment, business, financial aid, and veteran affairs offices.

Provide academic planning and advising guidance to current, returning, and prospective PVCC students in person, by phone, via virtual, face-to-face meetings, chat, walk-in, and email.

Identify at-risk students and implement strategies that promote and support student success.

Provide coaching to students on academic and learning strategies.

Embed learning opportunities into practices to develop student self-advocacy skills and foster autonomy.

Work collaboratively with unit colleagues to develop high-quality student resources (e.g., training, handbooks, workshops, presentations, forums).

Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments.

Supervise a part-time peer leader.

Demonstrate capacity, skill, and willingness to engage students and contribute to student success.

Support students and counsel them to better understand their PVCC experience.

Implement and continually develop best practices.

Contribute toward creating a positive and respectful workplace.

30% Early Alert and Student Support

Use the full functionality of the early alert system to maintain information regarding student appointments, alerts, progress surveys, and other necessary information, adhering to data integrity standards.

Assist with monitoring the early alert system for first-year students and implement retention interventions.

Monitor and respond to the early alert flags for assigned students at risk and implement interventions to promote retention.

Respond to the early alert flags for assigned students at risk and implement interventions to promote retention.

Collaborate with students to identify barriers contributing to academic decline and/or disengagement, as well as personal strengths and community resources to overcome those obstacles.

Provide outreach to students who miss classes or fall behind.

Support students under Academic Review after their student status is no longer in "Good Standing."

10% Program and Event Participation

Assist with and participate in planning and executing retention-related programs, workshops, and events.

Assist with planning and facilitate/co-facilitate presentations, workshops, and/or online supplemental resources to teach specific academic skill sets to the students who most need them (e.g., Strategic Study Skills, Time Management, Learning Strategy, Avoiding Procrastination).

Assist with planning and facilitate/co-facilitate workshops, panel discussions (e.g., New Student Orientation, Major Declaration, Campus Days, Tutor Training, Academic Coaching, Faculty Orientation), and other sessions for students, faculty, and staff on a variety of topics, including advising, transfer, etc.

Support the development of recruitment strategies and events for the college in collaboration with college leadership.

Review data and adjust details to increase program effectiveness and student outcomes.

10% Data, Reporting, and Compliance

Ensure compliance with federal, state, District Office, and institutional regulations/laws/policies.

Maintain confidentiality and accuracy of student records, files, and correspondence as required by the Federal Educational Rights and Privacy Act (FERPA), accreditation agencies, organizational policies, and administrative regulations to ensure compliance.

Research, collect, and analyze data or information, and prepare reports or responses to inquiries.

Support data collection to evaluate program effectiveness and student outcomes.

Collect and organize data related to student retention, academic performance, and engagement.

Use access to sensitive and/or not yet public college-related information only in the performance of the responsibilities of the position, and exercise care to prevent unnecessary disclosure to others.

Utilize relevant, appropriate, and approved tools to communicate and monitor student interaction and progress.

Remain abreast of district, state, and federal regulations.

Prepare accurate reports and documentation as required and requested.

Ensure students equal access to PVCC's curricular and co-curricular activities.

10% Leadership and Other

Participate in assigned strategic enrollment initiatives, which include but are not limited to new student orientation, Guided Pathways initiatives, and First-Year Experience activities.

Evaluate the effectiveness of student engagement and prepare reports as needed for supervisors.

Develop and coordinate appropriate group-mentoring initiatives to provide academic, personal, and career enrichment activities, such as welcome events, team-building, and service learning.

Assist with the overall evaluation of the program, including disaggregated data collection and analysis of key Program measurements.

Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.

Responsible for other reasonable related duties as assigned, commensurate with the grade level of the position.