Student Services Analyst Dual Enrollment Coordinator 2 Openings

The Student Service Analyst coordinates, administers, and implements Early College Programming at PC by providing operations planning, program management and evaluation, direct student service delivery, as well as problem resolution, and technical assistance. The Student Service Analyst position supports strategic enrollment by providing dual & concurrent enrollment services to high schools, community agencies, organizations, and business/industry sector partners to promote the enrollment and retention of students. This position works collaboratively with the Manager of Early College Programs and Admissions & Records, to facilitate the dual enrollment program, utilizing relationships with other enrollment services areas to efficiently serve students and our partners while administering the dual enrollment/concurrent enrollment programs at Phoenix College.

The Analyst will be responsible for the evaluation of criteria used for program eligibility, researching program activities, recommending enhancements, and developing and implementing programming events to support student development. Additionally, this role works closely with internal and external constituents and utilizing a broad base of knowledge of student service functions to support our student population of students (traditional, non-traditional, underrepresented groups, etc.) navigate the admissions and enrollment processes at PC.

Essential Functions

50% - Dual Enrollment Program Coordination, Administration, Recruitment, and Partner Relations

Coordinates, administers, and implements Phoenix College Dual and Concurrent Enrollment programs, admissions and records processing, including operational planning, program management, recruitment, enrollment support, problem resolution, and technical assistance. Serves as a primary program liaison between Phoenix College and assigned high schools, school districts, students, families, faculty, and community partners. Coordinates recruitment schedules, classroom presentations, parent/student information sessions, and in-person and virtual registration activities. Collaborates with high school administrators, counselors, liaisons, academic departments, and supervising faculty to establish and maintain Dual Enrollment course offerings and identify opportunities for program growth. Coordinates Dual Enrollment instructor onboarding and required course documentation; communicates program requirements, eligibility criteria, deadlines, policies, and procedures; and provides technical assistance to students and partners. Develops and maintains program resources, presentations, correspondence, and informational materials.

20% - Program Compliance, Evaluation, Data Analysis, and Reporting

Coordinates, implements, and evaluates Dual Enrollment processes and procedures to ensure compliance with Phoenix College, MCCCD, and applicable program requirements. Reviews program requirements and eligibility criteria; interprets and applies applicable policies, rules, regulations, and standards; and identifies and recommends improvements to program processes. Collects, analyzes, maintains, and interprets enrollment and program data to evaluate program effectiveness, identify discrepancies, and support evidence-based decision-making. Creates and maintains program files, records, databases, tracking systems, reports, and required documentation. Prepares and delivers reports, correspondence, and presentations for internal and external stakeholders.

20% - Student Enrollment, Registration, Financial Assistance, and Problem Resolution

Coordinates and oversees Dual and Concurrent Enrollment student admissions, eligibility, placement/testing, registration, tuition/payment, and enrollment processes in collaboration with Admissions & Records, Fiscal Services, academic departments, and high school partners. Evaluates student eligibility and required documentation for applicable Early College financial assistance and administers Dual Enrollment scholarship/grant processes, including Maricopa Grant funding. Monitors applicable funding requirements, program expenditures, and regulations. Provides students, families, faculty, staff, and external partners with program and policy advisement, information, technical assistance, and problem resolution. Researches and resolves complex enrollment, registration, eligibility, and funding discrepancies and recommends appropriate solutions.

10% - Student Success, Retention, Outreach, and Early College Support

Develops, coordinates, and implements Dual Enrollment student outreach, retention, persistence, and completion activities. Represents Phoenix College at high school, district, college, and community events. Researches program opportunities, trends, standards, and best practices and recommends enhancements to Dual Enrollment programming. Performs other related duties as assigned.