Student Services Analyst Social Worker

South Mountain Community College is hiring a Student Services Analyst (Social Worker) to support students experiencing basic-needs insecurity and other barriers that may affect their well-being, persistence, and academic success. The position will primarily support the development, coordination, and continuous improvement of the Office of Care and Conducts CARE Program, which seeks to improve student well-being by connecting students with campus resources, public benefits, and community-based services.

Reporting to the Office of Care and Conduct, the Student Services Analyst (Social Worker) serves as a professional resource for the coordination of CARE support and basic-needs services. The position coordinates CARE services by conducting student intake and screening, assessing student needs, identifying appropriate interventions, coordinating referrals and resource linkages, and providing follow-up to support students successful engagement with services.

The Student Services Analyst (Social Worker) will identify and maintain current information regarding federal, state, local, campus, and community resources available to students. The position will develop and maintain relationships with community-based organizations, public agencies, nonprofit organizations, social service providers, and college departments to expand the network of resources available to students and strengthen the continuum of CARE support.

The position will collaborate with college departments and personnel to establish effective referral pathways and coordinated support for students experiencing basic-needs insecurity, personal challenges, academic barriers, or other circumstances that may affect their ability to remain enrolled and succeed.

The Student Services Analyst (Social Worker) will exercise professional judgment in assessing student circumstances and identifying appropriate resources, interventions, referrals, and follow-up strategies. The position will maintain accurate and confidential documentation of student contacts, assessments, referrals, services, and outcomes and will prepare reports and analyze program data to identify trends, service gaps, and opportunities for continuous improvement.

The position will provide outreach, presentations, and educational activities to increase awareness of student basic-needs challenges, CARE support, available campus and community resources, and appropriate referral pathways among students, faculty, staff, and community partners.

The Student Services Analyst (Social Worker) will maintain professional, ethical, confidentiality, and privacy standards applicable to social work practice, student services, and the handling of student information. The position will participate in departmental meetings, interdisciplinary teams, college committees, student success initiatives, and other institutional activities that advance student well-being, access, persistence, retention, and academic success.

Essential Functions

30% - CARE Program Coordination, Intake, and Student Needs Assessment

Coordinates the day-to-day functions of the CARE Program, including student intake, screening, needs assessment, service planning, referral coordination, and follow-up. Uses professional social work knowledge and independent judgment to identify basic-needs barriers and other circumstances affecting student well-being and academic success. Develops appropriate support strategies and coordinates connections to campus, public, and community resources. Monitors student engagement with identified resources and recommends adjustments to support strategies when appropriate.

20% - CARE Resource Navigation, Intervention, and Referral Coordination

Researches, identifies, and maintains current knowledge of federal, state, local, campus, and community resources available to students. Assesses individual student circumstances and determines appropriate resource interventions and referrals. Facilitates linkages to public agencies, nonprofit organizations, healthcare and social service providers, and campus resources. Provides follow-up and assists students in navigating barriers to accessing services and obtaining appropriate support.

15% - CARE Collaboration and Coordinated Student Support

Collaborates with college departments, faculty, staff, administrators, community agencies, and other partners to coordinate CARE support for students. Establishes and strengthens referral pathways that facilitate timely access to appropriate resources and services. Identifies service gaps and opportunities for collaboration and makes recommendations to improve the coordination and delivery of student support.

15% - Documentation, Data Analysis, Reporting, and Program Evaluation

Maintains accurate, timely, and confidential documentation of student contacts, assessments, referrals, services, and outcomes in accordance with applicable privacy requirements, professional standards, and institutional procedures. Prepares routine and ad hoc reports regarding student needs, CARE activity, referrals, resource utilization, and outcomes. Collects and analyzes program data to identify trends, assess effectiveness, measure outcomes, identify service gaps, and inform program improvements and departmental decision-making.

10% - Outreach, Education, and Community Resource Engagement

Develops and participates in outreach activities, presentations, workshops, and educational initiatives designed to increase awareness of student basic-needs challenges, CARE support, public benefits, community resources, and available campus services. Serves as a resource to faculty, staff, students, and community partners regarding available supports and appropriate referral pathways.

10% - Interdisciplinary and College Engagement

Participates in departmental meetings, interdisciplinary teams, college committees, student success initiatives, professional development activities, and other college activities as assigned. Collaborates with campus partners to strengthen the continuum of CARE support and address barriers affecting student access, persistence, retention, and academic success.