Student Services Analyst Sr

The Senior Program Entry and Compliance Analyst provides leadership, supervision, and operational coordination for Mesa Community Colleges centralized program entry and compliance services, supporting students in selective-entry and healthcare programs from application and admission through ongoing compliance and clinical readiness. Reporting directly to the Dean, this position supervises Program Entry & Compliance Analysts, coordinates operations and workloads, and establishes consistent procedures, documentation practices, and service standards that support student access, progression, and success. The Senior Analyst serves as the colleges lead technical resource for specialized program-entry processes and healthcare compliance, providing advanced analysis, interpreting applicable institutional and external requirements, resolving complex or escalated issues, and identifying risks that may affect student eligibility or clinical participation. The position collaborates with academic program leadership, college and District departments, clinical partners, and compliance vendors to ensure effective coordination, accurate records, reliable reporting, and continuous improvement across participating programs. As a working supervisor, the Senior Analyst also maintains an assigned student-entry and compliance caseload while providing the operational leadership, staff development, cross-training, and continuity necessary to sustain effective college-wide services.

Essential Functions

25% - Direct Student Entry and Compliance Services

Maintain an assigned portfolio of specialized program-entry and healthcare compliance responsibilities, providing direct support to prospective, admitted, and continuing students. Coordinate applicable student-entry processes, including application and eligibility documentation review, applicant and cohort tracking, acceptance communications, orientation support, and enrollment-related follow-up. Monitor student and applicable faculty compliance requirements, including immunizations, certifications, background checks, drug screenings, fingerprint clearance, and clinical-partner documentation. Identify missing, incomplete, or expiring requirements; communicate deadlines and required actions; and assist students in resolving administrative barriers to program entry or clinical participation. Coordinate administrative clinical onboarding requirements, maintain accurate and confidential records, resolve documentation and system issues, and collaborate with program personnel and external partners to support timely student readiness.

20% - Staff Supervision and Operations

Supervise, organize, assign, monitor, and evaluate the work of assigned Program Entry & Compliance Analysts supporting selective program entry and healthcare compliance services. Establish office priorities, distribute program portfolios, coordinate workloads, and monitor service delivery to ensure timely, accurate, and consistent support for students and academic programs. Provide staff training, technical guidance, professional development, and performance feedback; participate in hiring, performance evaluations, and personnel actions in accordance with institutional policies and assigned supervisory authority. Establish cross-training, backup coverage, and continuity procedures to maintain effective services during peak enrollment periods, staff absences, vacancies, and operational transitions.

20% - Program Entry and Compliance Oversight

Plan, coordinate, administer, and evaluate institution-wide processes supporting specialized student entry, selection, onboarding, and ongoing healthcare compliance across assigned academic programs. Establish and maintain standardized procedures for applicant tracking, eligibility documentation, acceptance communications, cohort onboarding, compliance monitoring, student follow-up, and administrative clinical readiness, while accommodating program-specific and clinical-partner requirements. Coordinate with program leadership to establish timelines, monitor deadlines, and ensure consistent application of approved requirements. Oversee the accuracy, completeness, confidentiality, and accessibility of program-entry and compliance records and systems. Identify operational gaps and implement procedures that support timely student entry, continued eligibility, and successful progression.

15% - Advanced Technical Expertise, Complex Case Resolution, and Risk Management

Serve as the senior technical resource for specialized program-entry and healthcare compliance processes, providing advanced analysis, interpretation, and resolution of complex, unique, or escalated student eligibility, documentation, compliance, and clinical-readiness issues. Research, interpret, and apply applicable college, District, regulatory, accreditation, and clinical-partner requirements within established policies and procedures. Evaluate compliance discrepancies, identify potential institutional and student progression risks, and coordinate appropriate corrective or preventive actions. Provide guidance to staff and academic program leadership regarding complex requirements and process changes. Escalate consequential issues involving student eligibility, regulatory requirements, institutional policy, or clinical-partner expectations to the Dean and other designated authorities as appropriate.

10% - Program Evaluation, Data Reporting, and Continuous Improvement

Develop, maintain, and evaluate systems for monitoring program-entry activity, student compliance status, operational workloads, service timeliness, and emerging program needs. Collect, analyze, and report relevant data to support operational planning, program evaluation, student-success initiatives, and applicable accreditation or institutional reporting. Establish quality-assurance procedures, documentation standards, and periodic reviews to identify incomplete requirements, process inconsistencies, and opportunities for improvement. Research applicable industry practices, emerging technologies, and operational solutions; recommend and implement improvements to enhance accuracy, efficiency, student communication, and service continuity. Prepare reports and recommendations for the Dean and participating program leadership.

5% - Stakeholder Coordination and Institutional Support

Serve as the primary operational liaison for the Office of Program Entry and Compliance, coordinating with academic program directors, faculty, enrollment services, advising, District personnel, clinical partners, compliance vendors, and other stakeholders. Facilitate communication regarding program-entry requirements, compliance expectations, operational procedures, and changes affecting student onboarding or continued clinical eligibility. Participate in institutional planning, cross-program coordination, and relevant professional or regulatory activities. Support the implementation of consistent college-wide practices while preserving the authority of academic programs over admission criteria, academic progression decisions, clinical placements, and clinical education.

5% - Other Duties as Assigned

Perform other related duties as assigned to support office operations, institutional priorities, and continuity of student-entry, healthcare compliance, and clinical-coordination services.