Student Services Coordinator

Department

SCHOOL OF NURSING (IN-NURS-IUINA)

Department Information

The Indiana University (IU) School of Nursing has an exciting opportunity for highly qualified staff who want to make a difference by working for an educational institution that is changing the face of healthcare in the State of Indiana. IU School of Nursing is annually ranked among the top nursing schools in the nation. Founded in 1914, the school offers programs from the Bachelor of Science in Nursing (BSN) through the post-doctorate and is composed of campuses in Bloomington, Fort Wayne, and Indianapolis. The IU School of Nursing is ranked number 13 in the nation for undergraduate nursing programs and its online Master of Science in Nursing (MSN) in Nursing Education is ranked number 6 in the 2026 U.S. News and World Report rankings.

Job Summary

The Student Services Coordinator is responsible for front-desk coverage and administrative duties in support of the Office of Student and Academic Services teams on the Indianapolis campus. This position may perform occasional duties in support of other university functions or business needs for the core campuses (Bloomington and Fort Wayne).

Department-Specific Responsibilities

• Provides back-up support for university event services, including customer service, space reservation, layout of event spaces, and calendar setup and scheduling.
• Provides administrative support to the Executive Director (ED) of Student Services.
• Assists in managing the ED calendar as needed.
• Manages front-line operations of the Office of Student and Academic Services, including front desk presence to visitors to the IU School of Nursing.
• Provides information about undergraduate and graduate degree program offerings, explains the application processes for IUSON and IU.
• Oversees timely follow-up of inquiries using the customer resource management (CRM) system for prospective students inquiring either directly (by calling the school) or indirectly (by attending a recruiting event).
• Provides administrative support for all Office of Student and Academic Services teams, including managing student check-in and navigating the appointment scheduling system for advising and tutoring, ordering supplies, entering course permissions, and booking conferences.
• Consults with the ED; manages the hiring, training, scheduling, workload, supervision, and discipline of work-study hires.
• Provides administrative support and calendar management to the Executive Director of Student Services, as needed.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Bachelors degree.

WORK EXPERIENCE

Required

• 2 years in an office environment, higher education, or related field.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.

Preferred

• Experience using Microsoft Teams applications.
• Familiarity with Indiana University systems, processes, and terminology.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indianapolis, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234