Student Services Coordinator

The Student Services Coordinator is responsible to work as a team member in a variety of daily registrar student and academic services including in-person, phone, email, and data entry for students, faculty, and staff. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon the needs of the office.

This position is part of a bargaining unit and is represented by the union SEIU, Local 200United

Education and Experience

High school diploma, Associate degree and/or 3-5 years of office experience in a similar position, preferably in an academic setting.

Skills and Knowledge

• Demonstrated commitment in providing high quality services and ability to work in a collaborative team, results-oriented, customer-friendly environment.
• Good communication (verbal/written and listening skills.
• Expert knowledge of University policies, academic rules, academic processes and FERPA guidelines.
• Experience with student information and document imaging systems.
• Possess strong decision making, analytical abilities and detail orientation.
• Operate printers, microfiche/film reader printer, validator, copier, scanner and fax machines.

Responsibilities

• Data entry: Process incoming forms, prepare processed paperwork for document imaging. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon needs of the office. Transcripts work with third party vendor for transcript processing, investigating former student records and resolving any issues that may arise with student transcript requests; validation prior to processing, monitor and respond to registrar@syr.edu regrading transcript questions/concerns
• Customer Service: Communicate clearly and professionally (in-person, by phone or email), have a pleasant, patient, and friendly attitude, assist student, faculty and staff in resolving their inquiries in a timely manner. Phone and email ¿ troubleshoot and respond to inquiries. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's (students, faculty and staff) experience
• Front Desk: Provide in-person assistance to students, including processing of form, letters

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.