Student Services Specialist 1*

• About Us

Augusta University is Georgias innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgias cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgias only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta Universitys distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The Student Services Specialist I processes applications for admission based on admissions requirements and manages documents through careful review, scanning, imaging, and indexing. They provide general data entry support in the student information system (Banner SIS) and customer relation management system (Slate CRM). Additionally, they provide support in other areas, such as but not limited to, decisioning, tuition classification, verification of lawful presence, transfer credit review, transcript evaluation, etc.

Responsibilities

The duties include, but are not limited to:

ADMISSIONS PROCESSING:

Process applications for all incoming students from multiple systems.

Enter data into the student information system and update and maintain student information in the appropriate university systems.

Assist with the evaluation of transcripts and the decisioning process for all undergraduate application types.

DATA MANAGEMENT, SYSTEMS & QUALITY CONTROL:

Maintain and update student records in Banner, Slate, and Xtender document imaging systems.

Perform audits, reporting, and quality control checks to ensure data accuracy and completeness.

Identify and resolve discrepancies in student data and processing workflows.

CUSTOMER SERVICE & COMMUNICATION:

Provide student-centered service while addressing inquiries and resolving complex issues.

Communicate decisions, requests for documentation, and process updates to students and internal stakeholders.

OTHER:

Perform all other duties as assigned.

Perform special projects and temporary duties.

Contribute to the overall success of Undergraduate Admissions by performing other essential duties and responsibilities as assigned by the immediate supervisor.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with one year of administrative or customer service experience.

Preferred Qualifications

Experience in BANNER, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems.

Proficient in Microsoft Excel.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

Operation of a personal computer, photocopier equipment, imaging scanners, and standard office machines

SKILLS

Excellent interpersonal, verbal, and written communication skills

Attention to detail in collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials

ABILITIES

Ability to maintain confidentiality

Ability to work efficiently

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B2

Salary: $15.77/hourly-$18.54/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

• Multiple vacancies available

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365