Student Services Supervisor Admissions & Records

GateWay Community College is now hiring a great new role! The Student Services Supervisor will work closely with the Director of Student Services to provide oversight of daily operations for the Admissions & Records Office. This exciting role plans, organizes, assigns, supervises, reviews and evaluates the work of staff. In this role, the individual hired will monitor operational compliance with policies and regulations. This individual will work with college and project teams in a lead role and will be responsible for the following: meeting outcomes and timelines through planning, communication and collaboration with teams and stakeholders, problem resolution, attendance, front counter and welcome desk services and back office support.

Essential Functions

40% - Works closely with the Director of Student Services and assists credit, clock, non-credit, and new and continuing students in person, over the phone, and via email with all enrollment services functions and processes, including but not limited to admissions, registration, program information, community education, and financial aid. Reviews and determines residency; processes lawful presence and ID authentication documentation, U18 and Special Admissions applications; and provides support to call center and front counter/welcome desk functions. Identifies program needs and issues; directs and oversees the resolution of escalated issues and customer concerns. Reviews program requirement criteria to evaluate and determine enrollment, attendance, and graduation eligibility; and/or evaluates policies and procedures to determine and ensure program compliance with college, district, federal, and state laws. Runs and reviews various exception reports in SIS (PeopleSoft), SSRS, or other databases on a daily, weekly, and monthly basis until resolved. Monitors student enrollment and attendance daily and implements quality assurance measures, including regular reviews and spot-checks, to ensure the accuracy and integrity of completed transactions and record maintenance.

30% - Works closely with the Director of Student Services to plan, organize, assign, supervise, review, and evaluate the work of staff; address concerns and resolve problems; and compose, edit, and prepare correspondence and reports. Conducts performance appraisals and implements developmental plans for staff. Prepares and conducts staff training and develops and implements comprehensive records management procedures.

20% - Develops and maintains relationships and coordinates with GWCC academic departments, program managers, instructors, Student Affairs departments, and other internal and external partners to develop a thorough understanding of programs, services, and business processes. Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned at various GWCC locations.

10% - Monitors reports related to enrollment to ensure compliance with district and government requirements, including preparing reports and resolving reporting discrepancies. Performs other duties as assigned.