Student Services Technician

Estrella Mountain Community College (EMCC) is hiring a Student Services Technician. This position works within the Admissions and Records Department and is responsible for processing and maintaining admissions and records functions.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

30% - Admissions Logistics and Compliance

• Assists new and continuing students with all aspects of the college admissions, records, and registration functions.
• Provides student, faculty, and staff support; i.e. enrollment verifications, transcript requests for employers, students, lenders, and/or the National Student Clearinghouse.
• Updates student records as required, following FERPA (Family Educational Rights & Privacy Act).
• Responds to student communication and processes documents/requests.
• Assists with Special Admissions populations including working with high school partners.

30% - Operations, Data Integrity, and Quality Assurance

• Adheres to applicable laws, policies, rules, or regulations.
• Prepares records for permanent storage and/or disposal.
• Gathers data for reports, routine correspondence, and verification of accuracy.
• Tracks the number of students served and other processing numbers and reports information to division leads.
• Verifies program eligibility based on set requirements

30% - Frontline Services, Staff Coordination, and Technical Support

• Supports Admissions and Records Office with a strong focus on customer service, quick response times to student and staff questions, and warm referrals to other related student service areas.
• Provides student, faculty, and staff support; i.e. transcript evaluations, admissions application, Maricopa residency and tuition classification procedures.
• Performs general office functions such as answering multi-phone line services and making outgoing calls, responding to electronic communication mediums, and providing front-line service.
• Assists with training A&R part-time employees and Federal Work Study (FWS) student employees.
• Submits HDT's for technology, facilities maintenance requests, etc.
• Reserves rooms for A&R meetings, training, etc.

10% - Administrative Support, Projects, and Other Duties

• Performs general office functions such as faxing, preparing correspondence, and gathering data for reports.
• Organizes, orders and maintains supplies; arranges for basic equipment repairs or service as needed.
• Performs other duties as assigned commensurate with position grade level.