Student Success Coach

Position: Student Success Coach - Temporary

Department: Enrollment Management

Location: Miami Campus (In-Campus)

Albizu University is a higher education institution committed to academic excellence, mental health training, and service to diverse communities, integrity, compliance and continuous improvement. We are looking for professionals who wish to contribute to an institutional culture based on integrity, compliance and continuous improvement.

MAIN FUNCTION

The Temporary Student Success Coach position serves as a dedicated support resource for undergraduate and/or graduate students, guiding them from initial inquiry through graduation. This role functions as a single point of contact, providing personalized academic advising, enrollment assistance, and student success support to enhance the overall student experience. The Success Coach fosters meaningful relationships that contribute to student retention, persistence, and degree completion.

REQUIREMENTS

• Bachelor's degree required in Education, Counseling, Psychology, or a related field preferred.
• 1-3 years of experience in Student Services, Academic advising, or Enrollment.
• Previous administrative, clerical, customer service experience preferred.
• Familiarity with student services, or higher education environments preferred.
• Basic knowledge of Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records and documentation.
• Excellent written and verbal communication skills, with the ability to interact professionally with students, faculty, staff, and external stakeholders.
• Bilingual proficiency in Spanish and English preferred, reflecting the University's multicultural community and mission.
• Temporary position; employment is subject to the terms and duration established by the University.

RESPONSIBILITIES

• Act as the primary contact for prospective students, guiding them from inquiry to application to enrollment to completion.
• Provide information on Albizu's programs, admission requirements, financial aid, and career pathways.
• Assist students with application completion, course planning and registration, and onboarding.
• Collaborate in organizing and participating in New Student Orientation and Registration events to address student needs, registration, and ensure a smooth transition into the university.
• Develop individualized academic plans, ensuring students stay on track for graduation.
• Monitor student progress, proactively reaching out to address academic or personal challenges.
• Support students with registration, course selection, and degree requirements.
• Serve as a liaison between students and faculty, helping resolve academic concerns.
• Utilize technology, including Student Information Systems (SIS), retention tools, and Early Alert platforms, to provide efficient and timely interventions and support for students in their caseload.
• Identify at-risk students and provide proactive interventions to improve persistence and success.
• Conduct regular and as-needed one-on-one check-ins and coaching sessions with assigned students.
• Collaborate with career services, tutoring, and mental health support to address student needs.
• Promote student engagement through workshops, events, and campus activities.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Albizu University complies with Federal and State equal employment opportunity laws; qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.