Student Support Guide

Student Support Guide

Salary

See Position Description

Location

Campus - To be determined by department, MI

Job Type

Part-Time

Job Number

202301372

Department

Enrollment Services

Division

Admissions & Outreach

Opening Date

10/20/2026

Closing Date

11/3/2026 11:59 PM Eastern

Bargaining Unit

PT

Position Level

4

Salary Range

$16.56-$17.88 or per the Collective Bargaining Agreement. Maximum salary upon new hire is $16.56.

Working Hours and/or Working Conditions

To be scheduled by the department as needed, but not to exceed 25 hours per week. The current operation is Monday and Tuesday 9am-6pm and Wednesdays, Thursdays, and Fridays 8am-5pm - determined by the Unit Administrator. May include evenings and occasional weekend hours. Campus assignment may vary. Some travel between campuses and to off campus locations as required. This position is in-person and does not lend itself to remote/hybrid work.

Knowledge, Skills and Abilities

Excellent organizational, interpersonal, and communication skills, along with a strong customer service mindset and the ability to work independently with minimal supervision, are required. Must be able to work collaboratively with internal and external constituents as well as a diverse faculty, staff, and student body to promote a student-centered and respectful environment to ensure that specific objectives of Student Services unit are met.

Supervision

Supervision Received to the Director of Admissions & Outreach; receives day-to-day work direction/assignments from Managers in the Admissions & Outreach department. Supervision Given: None.

• Description
• Benefits

Job Function

Assist with student support services for prospective, applied, and current students, recruitment and admission efforts which include applications, campus tours, new student orientation, placement testing, Macomb OneCard, and registration.

Job Responsibilities

• Be intuitive to the feelings and interests of a diverse population of students and sta?.
• Contribute to an enthusiastic and supportive environment that encourages student success.
• Welcome and triage students upon office entry. May be assigned to work in the Enrollment Services lobby, the Welcome Center, or Placement Testing on any given day.
• Answer calls on the ACD line, make outbound calls and respond to emails from various departmental mailboxes.
• Assist and support students, staff, and faculty in the various student service processes that could include:
• Admission account/application
• Registration - credit and workforce/continuing education
• Student updates/transcript requests
• New Student Orientation
• Macomb OneCard
• Placement Testing
• Forms/My Macomb
• Account activation and password resets
• Direct students to appropriate offices as needed for assistance.
• Placement Test administration, including test proctoring, processing test scores in Colleague, maintaining accurate test records, and providing copies of scores to students as needed.
• Provide support as needed for campus tours/events.
• Assist with student data entry in both Recruit and Colleague.
• Handle special projects as assigned.
• Participate in departmental training as appropriate.
• Perform related duties as assigned.

Education

High school diploma; some college coursework helpful.

Qualifications

Two years' customer service experience required. Higher education setting preferred.

Part-time employees are eligible for some Macomb Community College benefits including retirement with the Michigan Office of Retirement Services, as well as voluntary options for retirement. Part-time employees are also eligible for accrual of PTO and tuition waivers.

To learn more, visit our Bargaining Unit Information page

https://www.macomb.edu/human-resources/employment-information/bargaining-unit-information.html

Employer Macomb Community College

Address 16000 Hall Rd

Clinton Township, Michigan, 48038

Phone 586-445-7885

Website https://www.macomb.edu/human-resources/index.html