Student Support Services Coordinator

Student Support Services Coordinator

Reports To: Campus Principal

Primary Purpose

Support the academic, behavioral, social-emotional, and attendance success of students by coordinating intervention services, strengthening school-home partnerships, connecting families with community resources, assisting with crisis response, and collaborating with campus staff to remove barriers to student learning. This position is not a certified counseling position and does not provide counseling services that require a Texas School Counselor Certificate.

Qualifications

Required

• Bachelor''s degree from an accredited university
• Experience working with children, families, education, social services, or a related field
• Excellent communication and organizational skills
• Ability to build positive relationships with students, families, and staff

Preferred

• Master''s degree in education, social work, psychology, human services, or related field
• Experience in public education
• Knowledge of MTSS/RTI systems
• Knowledge of community resources available to families

Primary Responsibilities

Student Support

• Build positive relationships with students.
• Provide short-term, solution-focused student support through coaching, mentoring, and problem-solving.
• Assist students in developing self-regulation, conflict-resolution, goal-setting, organization, and executive functioning skills.
• Monitor students identified as at-risk academically, behaviorally, socially, or through attendance concerns.
• Conduct regular student check-ins.
• Support students during transitions throughout the school year.
• Participate in campus intervention teams.

Family Engagement

• Build trusting partnerships with families.
• Assist families in navigating school procedures.
• Connect families with community resources.
• Coordinate communication between school and home when additional support is needed.
• Conduct home visits, when appropriate and approved by administration.
• Encourage family participation in school activities.

Attendance & Student Success

• Monitor attendance trends.
• Collaborate with attendance committees.
• Work with families to identify barriers to attendance.
• Develop attendance improvement plans with administrators.
• Celebrate attendance improvements.

Behavior & Intervention

• Assist with implementation of Tier I, II, and III behavioral supports.
• Participate in Functional Behavior Assessment (FBA) meetings as requested.
• Assist teachers in identifying interventions for struggling students.
• Help coordinate behavior support plans.
• Support restorative practices.
• Assist with student re-entry meetings following disciplinary placements.

Social-Emotional Learning (SEL)

• Coordinate campus-wide SEL initiatives.
• Facilitate classroom lessons related to:
• Character development
• Bullying prevention
• Emotional regulation
• Decision-making
• Healthy relationships
• Growth mindset
• Digital citizenship
• Provide small-group skill-building activities under campus-approved programming (not therapy or psychotherapy).

Crisis Support

• Assist administrators during student crises.
• Help coordinate campus response following student or staff tragedies.
• Participate in threat assessment teams as assigned.
• Help develop student safety plans with appropriate personnel.
• Connect families with outside mental health providers when needed.

Community Partnerships

• Develop partnerships with local agencies.
• Coordinate services from community organizations.
• Assist families in accessing:
• Food assistance
• Clothing resources
• Housing resources
• Medical services
• Mental health referrals
• Utility assistance
• Holiday assistance

Staff Collaboration

• Collaborate with teachers to identify barriers affecting learning.
• Participate in PLC discussions regarding student supports.
• Serve on campus committees.
• Provide professional learning related to:
• Trauma-informed practices
• Student engagement
• Relationship building
• De-escalation strategies
• Classroom supports
• Community resources

Data & Documentation

• Maintain documentation of interventions.
• Monitor intervention effectiveness.
• Analyze campus attendance, discipline, and behavioral trends.
• Prepare reports for campus leadership.
• Maintain confidentiality in accordance with FERPA and district policies.

Duties Specifically Excluded

The Student Support Services Coordinator does not:

• Provide psychotherapy or mental health counseling.
• Perform duties requiring a Texas School Counselor Certificate.
• Conduct special education evaluations unless separately credentialed.
• Diagnose mental health disorders.
• Provide long-term therapeutic counseling.
• Make special education eligibility decisions.
• Complete suicide risk assessments independently (may assist the crisis team according to district procedures).
• Serve as the campus testing coordinator unless separately assigned.