Student Wellness Case Manager

Job Description

Are you passionate about helping students overcome challenges and thrive? Join Indian River State College as a Student Wellness Case Manager, where you'll play a vital role in fostering a culture of care, connection, and student success. As a key member of the Student Life team, you will provide compassionate, student-centered case management and coordinated support for students navigating personal, emotional, behavioral, academic, and wellness-related concerns.

In this dynamic role, you'll build meaningful relationships with students, assess individual needs, develop personalized support plans, and connect students with campus and community resources that promote resilience, well-being, and persistence. Working collaboratively with faculty, staff, and multidisciplinary teams, you'll help identify concerns early, coordinate interventions, and contribute to a safe, supportive, and inclusive campus environment.

This position is ideal for a professional who is committed to holistic student development, skilled in trauma-informed and strengths-based practices, and thrives in a collaborative setting where every interaction has the potential to make a lasting impact. If you're dedicated to empowering students, reducing barriers to success, and creating opportunities for every student to reach their goals, we encourage you to apply.

About Us

Indian River State College is a leading public institution on Florida's Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor's degrees, workforce training, and continuing education programs that meet the needs of our region.

At The River, we believe every student's and every employee's story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring.

With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

Why Join The River

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it's an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

What We Offer

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness: Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation, personal, and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities, leadership training, and career advancement pathways

JOB SUMMARY:

Under general administrative supervision, this position serves as an essential member of the Student Life team at Indian River State College. The role provides comprehensive case management, early intervention, and coordinated care for students experiencing personal, emotional, behavioral, academic, or wellness-related concerns. Promotes student well-being, persistence, and success through individualized support, cross-campus collaboration, and proactive outreach. The position ensures timely, policy-informed responses to student needs and maintains accurate, confidential documentation to support holistic student care.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Manage Caseload

• Manage a comprehensive caseload of students presenting wellness, personal, and behavioral concerns at Indian River State College. Conduct intake meetings, follow-up meetings, coordinate resources, and ongoing check-ins to evaluate student needs and progress. Develop individualized support plans that promote coping skills, behavioral functioning, community connection, and overall well-being. Assist students experiencing housing instability, food insecurity, financial hardship, transportation challenges, family concerns, health issues, and mental health concerns. Coordinate referrals to institutional and community resources, including counseling, health services, disability services, academic support, financial wellness, and basic needs assistance. Maintain detailed, confidential case records in Maxient or other approved systems in compliance with FERPA, institutional policy, and professional standards. Monitor students of concern and collaborate with the Behavioral Assessment Response Team (BART) to ensure appropriate interventions and risk mitigation strategies. Interpret and apply relevant college policies and procedures to support equitable and consistent case resolution. 45%

Student Support, Prevention, Education:

• Provide supportive guidance to students regarding help-seeking behaviors, self-advocacy, stress management, conflict resolution, and decision-making. Partner with Student Life, Counseling, Campus Safety, Academic Affairs, Residence Life, and community agencies to promote proactive wellness initiatives. Develop and deliver appropriate training and workshops for students, staff, and faculty related to student well-being, mental health awareness, basic needs resources, bystander intervention, and campus support processes. Represent Student Life at orientations, tabling events, resource fairs, and campus-wide wellness programming. Contribute to institutional strategies that promote a culture of care, early identification of concerns, and reduction of barriers to student success. 30%

Administrative Duties

• : Contribute to departmental assessment initiatives, including data analysis, reporting, and identification of trends related to student behavior. Recommend updates to case management procedures, referral pathways, and wellness programming that enhance student support and reduce escalated incidents. Assist with informal conflict resolution through facilitated conversations, problem-solving strategies, and supportive interventions. Prepare documentation, summaries, and briefings for internal stakeholders as needed. Manage appointment scheduling, communication workflows, follow-up tasks, and general office support related to student wellness operations. 20%
• Completes all other duties and responsibilities as assigned. 5%

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelor's degree in counseling, social work, psychology, higher education, public health, human services, or a related field is preferred. A bachelor's degree with related experience may be acceptable.
• Master's Degree in a related field preferred;
• Minimum of four (4) years' experience in a wellness setting;
• Experience in case management, student affairs, counseling services, crisis response, or a related functional area.
• Knowledge of trauma-informed care, crisis intervention, motivational interviewing, and strengths-based practice.
• Demonstrated ability to support students with sensitivity, sound judgment, and respect for student identities, lived experiences, and developmental needs.
• Strong interpersonal and communication skills, including the ability to manage sensitive or complex conversations with professionalism.
• Ability to respond calmly and appropriately to students in distress or during emergent situations.
• Competence in technology platforms, case management databases, and Microsoft Office applications; experience generating reports and analyzing relevant data.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and work effectively with all student populations.
• Strong written and verbal communication skills and the ability to manage sensitive conversations with professionalism.
• Ability to interact in a professional manner with diverse groups of institutional constituents.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to react quickly and calmly in emergencies.
• Strong interpersonal, presentation, and communication skills.
• Skills in using logic and reasoning to problem solve.
• Experience working with technology applications and databases, creating reports that reflect relevant data.
• Valid Florida driver's license.
• Skill in organizing, time management, and prioritizing
• Skill in working with Microsoft Office and Windows based applications
• Ability to be accurate, pay attention to details, be people oriented, multi-task, work independently as well as with others, and be self-motivated.
• Familiarity with Title IX, FERPA, Cleary Act requirements, and Florida state higher education regulations.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time. IRSC expects its employees to follow proper safety standards while employed by the College

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an "at-will" basis

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice

Classification

Staff

Supervisory

No

FLSA Exempt

Yes

Employment Type

Temporary With Benefits (Fixed Term)

Compensation and Application Deadline

Pay range starts at: $49,287.08. All salary calculations start at the minimum salary and will be based on candidate''s education and experience | Open until filled