Job Description
Job Title
Student Worker: CITE- Support TechnicianAgency
East Texas A&M UniversityDepartment
Chief Information OfficerProposed Minimum Salary
$8.00 hourlyJob Location
Commerce, TexasJob Type
Student WorkerJob Description
Job Posting Title
· Student Worker: CITE- Support Technician
Job Description Summary
· The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M - Commerce campus. From projectors and document cameras to Windows desktops and iMac workstations, we support a wide range of technology needs for classroom & teaching instruction.
A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position.
Skills
o Knowledge of Windows OS (MAC a plus)
o Knowledge of Zoom
o Knowledge of Microsoft Office Suite
o Knowledge of Outlook
o Understand the basic functions of computer hardware
o Good oral & communication skills
o Discipline to document activities and findings
o Ability to work independently when necessary
o Able to troubleshoot basic issues and research when the issue is more complex
o Knowledge of driver troubleshooting is a plus
o A/V skill is a plus
Responsibilities
o Assist with resolving tickets via remote or in person. This will include managing the front desk.
o Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc…)
o Assist with machine setup, deployment & hardware troubleshooting.
o Assist with creating & documenting processes & procedures including problem resolution articles.
o Support software access and account creation for supported software/services.
o Assist with basic AV troubleshooting.
o Other relevant duties as assigned
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Numbers & Facts
| Location | Commerce, Texas |
| Industry | Education |
| Company Size | 500 to 999 employees |
| Year Founded | 1876 |
| Website | http://www.tamu.edu/index.html |
About Company
Texas A&M University is dedicated to the discovery, development, communication, and application of knowledge in a wide range of academic and professional fields. Its mission of providing the highest quality undergraduate and graduate programs is inseparable from its mission of developing new understandings through research and creativity. It prepares students to assume roles in leadership, responsibility and service to society. Texas A&M assumes as its historic trust the maintenance of freedom of inquiry and an intellectual environment nurturing the human mind and spirit. It welcomes and seeks to serve persons of all racial, ethnic and geographic groups as it addresses the needs of an increasingly diverse population and a global economy. In the 21st century, Texas A&M University seeks to assume a place of preeminence among public universities while respecting its history and traditions.
Skills
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