Student Worker Customer Support

Location

Fort Smith, AR - McClure Campus

Workspace

On-Campus

Pay Type

Hourly, Full-Time

Job ID

29688

Job Description

The Student Worker, Customer Support provides customer support by proactively monitoring ArcBest shipments and quickly resolving problems as they arise.

Responsibilities

• Communicate shipment status to both internal and external customers.
• Find, recommend, and implement solutions to problems.
• Operate office machines, such as photocopiers, facsimile machines, voice mail systems, and personal computers.
• Type, format, proofread, and edit correspondence and other documents using computers.
• Other duties and projects, as assigned.

Requirements

Education:

• Pursuing Bachelor's Degree, required

Experience:

• No prior experience necessary

Computer Skills:

• Basic competence in phone skills, listening, and computer programs like Microsoft Office Outlook.

Competencies:

• Active Learning
• Flexibility and Adaptability
• Initiative
• Interpersonal Relationships
• Managing Multiple Priorities
• Problem Solving

Other Details

Work Hours:

• This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.