Student Worker: Educational Certification & Academic Services

Job Title

Agency

Department

Proposed Minimum Salary

Job Location

Job Type

Job Description

East Texas A&M University: Educational Certification & Academic Services

Educational Certification & Academic Services Student Worker

Job responsibilities will be performed during regular university business hours, Monday through Friday between 8:00 a.m. and 5:00 p.m. The student worker will work approximately 15–19 hours per week. The specific schedule will be flexible and mutually agreed upon by the student worker and Educational Certification & Academic Services.

Please review all minimum requirements before applying. Applicants who meet the minimum qualifications should submit the following:

• Resume
• Current class schedule
• Contact information for three professional, faculty, or staff references

SUMMARY:

The Educational Certification & Academic Services Student Worker provides administrative, customer service, and operational support to the department. This position assists students, faculty, staff, and visitors while supporting student records, certification-related processes, document management, scheduling, data entry, and general office operations.

The student worker will gain practical experience in a professional university setting and develop skills in communication, customer service, organization, confidentiality, time management, teamwork, and office technology.

Student employment appointments are generally made for one semester and may be renewed on a semester-by-semester basis. Renewal will be based on satisfactory performance, student eligibility, available funding, and departmental needs.

DUTIES & RESPONSIBILITIES:

• Welcome students, faculty, staff, and visitors and provide courteous front-desk assistance.
• Answer telephone calls, respond to general inquiries, and direct individuals to the appropriate staff member or university resource.
• Assist with scheduling appointments, meetings, and departmental activities.
• Perform accurate data entry and update departmental records, spreadsheets, databases, and tracking systems.
• Assist with processing, organizing, scanning, filing, and retrieving student records and departmental documents.
• Support educational certification and academic services processes under the direction of departmental staff.
• Review documents for completeness and notify a supervisor when information is missing or requires additional attention.
• Assist with preparing correspondence, forms, informational materials, and routine office communications.
• Maintain organized electronic and physical filing systems.
• Provide general clerical support, including copying, printing, assembling packets, labeling, and distributing materials.
• Assist with departmental projects, events, presentations, and other office initiatives.
• Maintain the confidentiality of student information and departmental records in accordance with university policies and the Family Educational Rights and Privacy Act.
• Communicate professionally and respectfully with students, faculty, staff, and community members.
• Complete assigned tasks accurately and within established deadlines.
• Maintain a clean, organized, and welcoming front-office environment.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education:

• High school diploma or equivalent.
• Must be currently enrolled as a student at East Texas A&M University and meet all university student-employment eligibility requirements.

Experience:

• No previous professional experience is required.
• Experience in customer service, administrative support, data entry, or an office setting is beneficial.

Knowledge and Skills:

• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Basic proficiency with computers, email, word-processing software, spreadsheets, and online systems.
• Strong organizational and time-management skills.
• Attention to detail and commitment to accuracy.
• Ability to follow written and verbal instructions.
• Ability to maintain organized records and complete routine administrative tasks.
• Ability to communicate professionally by telephone, email, and in person.

Ability:

• Ability to maintain confidentiality and appropriately handle student records and sensitive information.
• Ability to work effectively with students, faculty, staff, and visitors from a variety of backgrounds.
• Ability to work independently and collaboratively with limited supervision.
• Ability to manage multiple assignments and adjust to changing departmental priorities.
• Ability to arrive on time, maintain a dependable work schedule, and consistently meet deadlines.
• Willingness to learn departmental procedures, university policies, and educational certification processes.
• Ability to demonstrate professionalism, good judgment, patience, and a positive attitude.

Physical Requirements:

• Ability to perform general office duties in a professional office environment.
• Ability to sit or stand for extended periods.
• Ability to use a computer, telephone, copier, scanner, and other standard office equipment.
• Ability to occasionally lift or move office materials weighing up to 20 pounds.

Other Requirements:

This is a position of trust. The student worker may have access to confidential student information, academic records, certification documents, university systems, and secured office spaces. The student worker must handle all information and materials responsibly and in accordance with university policies and applicable privacy requirements.

PREFERRED EDUCATION / SKILLS / EXPERIENCE:

• Previous customer service, front-desk, clerical, administrative, or data-entry experience.
• Familiarity with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Experience working with electronic records, databases, document-management systems, or scheduling software.
• Interest in education, academic services, teacher preparation, certification, student services, or higher education administration.
• Strong problem-solving skills and the ability to provide helpful and professional assistance to students.

PROFESSIONAL DEVELOPMENT OUTCOMES:

Through this position, the student worker will have opportunities to develop:

• Professional communication and customer-service skills.
• Administrative and organizational skills.
• Experience managing records and confidential information.
• Proficiency with office technology and university systems.
• Time-management, teamwork, and problem-solving skills.
• A greater understanding of university operations, academic services, and educational certification processes.

SUPERVISION OF OTHERS:

N/A

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.