Student Worker - Student Success Marketing and Customer Support Specialist - BC

Job Title: Student Success Marketing and Customer Support Specialist - BC

Job Classification: Marketing and Communications, Student

Department: Center for Academic Success and Engagement

Hiring Manager: Ron English

Contact: Ronald_English@baylor.edu

Work Schedule: 20hrs/week (could be fewer), Flexible working schedule and option to work remotely

Desired Length of Employment: Fall/Ongoing

Pay Rate: $15.00/hr

Key Components:

• In a student employee capacity, may perform or assist with functions around marketing trends, communications outreach, creative design and production (print and digital)

Job Description:

The purpose of this position is to support the work of Baylor's Application Administrator for the EAB

Navigate platform.

Duties and Responsibilities:

Serves as first point of contact for inquiries.

Reviews and responds to ticketing requests.

Summarizes data needs.

Provides administrative configuration support for specific areas of the platform.

Coordinates Navigate events, including onsite visits from EAB team as well as scheduling ongoing

Navigate training series, working group meetings, etc.

Leads Navigate communication efforts, including publishing a monthly Navigate newsletter.

Develop marketing campaign for Navigate Student app.

General Qualifications:

Must be enrolled in a graduate program at Baylor.

Must adhere to strict confidentiality and ethical guidelines.

Must be able to work independently and follow structured deadlines.

Must be detail-oriented.

Must provide friendly customer service.

Must have excellent communication and marketing skills.

Experience in marketing, data analysis, and customer service is a plus.

Employer: Baylor University

Work Location: Sid Richardson Building, West Wing basement

Work Address: 1410 S 3rd St, Waco, TX 76798