At Waxing the City, our licensed service providers are more than waxing experts — they are waxing authorities. We call them Cerologists, a title that reflects their specialized training, education, and expertise. Through hands-on training at Waxing University®, our Cerologists develop the skills needed to provide exceptional waxing services and client experiences.
LOVE WHAT YOU DO
We are seeking a passionate and motivated Studio Team Leader who thrives in both providing exceptional waxing services and leading a successful team. This individual will play an important role in supporting daily studio operations, mentoring Cerologists, building strong client relationships, and helping grow the business.
The ideal candidate has a passion for the beauty industry, strong leadership skills, and an entrepreneurial mindset. At Waxing the City, we believe in creating a positive, supportive environment where our team members can grow professionally while helping clients look and feel their best.
SUMMARY:
The Studio Team Leader position combines the responsibilities of a Cerologist with team leadership and studio operations. This individual is responsible for delivering high-quality waxing services while assisting with staff development, client satisfaction, daily operations, and overall business growth.
The Studio Team Leader will work closely with studio ownership to ensure service standards are maintained, employees are supported, and business goals are achieved.
ESSENTIAL FUNCTIONS:
- Provide exceptional waxing services while maintaining Waxing the City's service and sanitation standards.
- Lead, motivate, coach, and support Cerologists
- Assist with daily studio operations, employee scheduling, and team development.
- Build strong client relationships focused on client acquisition, satisfaction, and retention.
- Educate clients on waxing services, retail products, and Club Orange Loyalty Program benefits.
- Support inventory management, studio cleanliness, and equipment maintenance.
- Assist with local marketing, social media, community engagement, and promotional initiatives.
- Support studio sales goals, membership growth, and overall business performance.
- Conduct team huddles, provide feedback, and encourage a positive and productive work environment.
- Ensure compliance with applicable Georgia State Board regulations and Waxing the City standards.
ROLE SCOPE AND COMPLEXITY:
The Studio Team Leader is responsible for balancing hands-on waxing services with leadership and operational responsibilities. This position serves as a key connection between studio ownership, employees, and clients.
The Studio Team Leader is accountable for maintaining exceptional service standards, supporting employee performance, assisting with business growth, and ensuring the studio operates efficiently. This individual must demonstrate strong leadership, professionalism, teamwork, and the ability to manage multiple priorities.
MINIMUM QUALIFICATIONS REQUIRED:
- Current Georgia Esthetician or Cosmetologist license.
- Passion for waxing and the beauty industry.
- Strong leadership and team-building skills.
- Excellent written and verbal communication skills.
- Exceptional customer service and client relationship skills.
- Strong time management and organizational skills.
- Ability to multitask and adapt to changing business needs.
- Self-motivated, dependable, and detail-oriented.
- Willingness to complete Waxing the City's required training and certification.
PREFERRED:
- 2 years of professional waxing or beauty industry experience.
- Previous leadership, supervisory, or salon management experience.
- Experience training, coaching, or mentoring team members.
- Knowledge of retail sales, client retention, and studio operations.
OUR CORE VALUES:
- Emphasis on People
- Outstanding Client Service
- Compassion & Caring
- Community Partnerships
WAXING THE CITY CAREERS
At Waxing the City®, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist®. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).
We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.
We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.