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Subcontractor Operations Leader

Safe Harbor Marinas LLC

Savannah, GA

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JOB DETAILS
SKILLS
Budget Reporting, Budgeting, Claims Management, Coaching, Communication Skills, Conflict Resolution, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, HVAC, Insurance, Leadership, Lift/Move 20 Pounds, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Negotiation Skills, Onboarding, Operations Planning, Orthodontics, Painting (Facilities and Maintenance), Performance Analysis, Physical Demands, Problem Solving Skills, Process Improvement, Process Management, Production Schedule, Project Development, Project Lifecycle, Project/Program Management, Reporting Skills, Safety/Work Safety, Sales, Schedule Development, Team Lead/Manager, Team Player, Training/Teaching, Tuition Reimbursement, Vendor/Supplier Management, Vendor/Supplier Selection
LOCATION
Savannah, GA
POSTED
1 day ago
Description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating communitythat encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marinaprofessionals. In addition, SHM offers eligible employees benefits such as:
  • Full Benefits Package Including 401(k) Plan
  • Orthodontic Coverage
  • Paid Time Off
  • Paid Holidays
  • Paid Parental Leave
  • Fertility Assistance
  • Relocation Opportunities
  • Paid Uniforms
  • Boating Discounts
  • Tuition Reimbursement Program
  • Tool Repurchasing Program
  • ABYC Training
The Subcontractor Operations Leader (SOL) provides support to the SH SYG, collaborating with the Safe Harbor Sales, Project Development, Project Management, and Business Management Teams, and Partner Companies at SH LMC, Rybo, and SYC. The SOL is responsible for overseeing all subcontractor-related activities throughout the project lifecycle, from pre-proposal planning to post-project review. This role ensures that subcontractor work aligns with Safe Harbor Service standards for Quality, Budget, Schedule, and Safety. The SOL acts as the primary liaison between subcontractors and internal teams, fostering collaboration, enforcing operational standards, driving continuous improvement, and ensuring achievement of Partner Company business objectives. This position may be referred to as a Service Advisor.

Responsibilities:
  • Collaborate with Sales, Project Development, Trade, and Operation Planning Teams to identify subcontractor requirements.
  • Provide subcontractor recommendations and vet new vendors.
  • Attend pre-kickoff and customer kickoff meetings.
  • Assist in generating preliminary schedules and budgets to ensure subcontractor alignment on expectations.
  • Develop and review POs and AWAs in coordination with PMs.
  • Manage subcontractor schedules, quality reporting, and budget adherence in partnership with the Project Manager.
  • Monitor subcontractor performance and enforce safety, IPQA, and cleanliness standards.
  • Provide daily reports and updates to PMs and vessel representatives.
  • Serve as the primary point of contact for all subcontractor communications, conflict resolution, and coordination across multiple technical disciplines.
  • Support the development and distribution of subcontractor AWAs, POs, and updated task schedules.
  • Participate in post-project review meetings and submit lessons learned, including comparison of preliminary and actual production schedules and budgets.
  • Manage warranty claims and subcontractor performance feedback.
  • Maintain and update the SHSYG Preferred Subcontractor Register and CRM.
  • Support contractor growth by sourcing, onboarding, and mentoring subcontractors.
  • Conduct morning and afternoon facility rounds to engage subcontractors and ensure alignment.
  • Attend and contribute to daily action plan (DAP) and production meetings.
  • Oversee contractor relations including contracts, insurance, parking plans, and onboarding.
  • Ensure subcontractor proposals are complete, detailed, and aligned with project timelines and quality expectations.
Requirements:
  • Minimum 5 years of shipyard or marine project management experience, including complex problem-solving.
  • Proven success in subcontractor coordination, vendor management, and project delivery.
  • Strong knowledge of marine subcontractor trades (paint, hot work, HVAC, tank work, confined space, etc.).
  • Familiarity with Classification Societies: LR, ABS, DNV, BV, GL, RINA.
  • Proficiency in MS Office (Excel, Word, Outlook) and CRM tools.
  • High energy and results-driven with strong leadership and decision-making skills.
  • Excellent communication, negotiation, and conflict resolution abilities.
  • Customer service focused with the ability to build strong relationships.
  • Humble, respectful, and team-oriented with a high level of integrity.
  • Effective under pressure and adaptable in a dynamic shipyard environment.
Safety and Environmental Responsibilities
  • Follow SHM Safety and Environmental rules and complete required related training.
  • Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
  • Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Prior marina experience preferred
  • ABYC and/or manufacturer certifications preferred
  • Ability to sit or stand for long periods of time
  • Ability to lift 20 pounds
  • Any skills considered standard that a Service Advisor should possess
Minimum Soft Skills Qualifications
  • Eagerness to engage in a growing, fast paced, and industry-leading company
  • Consistently treats others with dignity and respect
  • Genuinely serves others with humility and a positive attitude
  • Frequently demonstrates a bias toward action
  • Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
  • Follows policies and procedures while seeking out new and better ways of accomplishing duties
  • Shows resolve and overcomes difficulties in a positive and productive manner
  • Provides responsive service to our teammates and members
  • Continuously puts forth the extra effort to accomplish duties
  • Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
  • Works to build high performing teams while taking an interest in teammates' professional development
  • Organize, plan and manage teammates and processes efficiently
  • Unfailing commitment to continuous learning and growth
  • Acts with integrity and is open to feedback from all teammates
  • Willingly coaches teammates through change and leads all situations with positivity


The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at #boatingcareers

About the Company

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Safe Harbor Marinas LLC

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