Subject Matter Expert (Support&Ops)

Job Description

Subject Matter Expert (Support&Ops)

Noida, Uttar Pradesh

Job Summary

Job Summary : Network Reliability Engineer (NRE)

Key Responsibilities

Job Responsibilities : Advanced Technical Leadership Act as final escalation point for critical network incidents. Lead diagnosis and resolution of complex network problems. Perform deep packet analysis and end-to-end network forensics. Provide technical leadership during major outages. Network Architecture & Engineering Design and review network solutions across: Campus Networks Data Center Networks Cloud Networking Hybrid Connectivity SD-WAN Network Security Platforms Review architecture against scalability, resiliency, and security standards. Develop high-availability and disaster recovery strategies. Reliability Engineering Define reliability metrics, monitoring standards, and operational KPIs. Conduct post-incident reviews and drive corrective actions. Reduce recurring incidents through engineering improvements. Lead performance tuning and network optimization initiatives. Automation & Innovation Develop network automation solutions using: Python Ansible Terraform REST APIs Build automated remediation workflows. Drive Network as a Code (NaaC) adoption. Vendor & Stakeholder Management Engage vendors during critical failure investigations. Manage relationships with technology partners and service providers. Provide technical guidance to project and delivery teams. Support audits, compliance requirements, and executive reporting. Mentorship Mentor L1 and L2 engineers. Develop troubleshooting standards and best practices. Lead technical knowledge-sharing sessions.

Skill Requirements

Skill Requirement : Advanced Technical Expertise Expert knowledge of: BGP MPLS SD-WAN EVPN/VXLAN Data Center Networking Network Security Cloud Networking (Azure, AWS, GCP) Load Balancers (F5, Citrix, A10) Automation Skills Python Ansible Terraform Git CI/CD integration Security Knowledge Firewall Architecture Zero Trust Networking NAC Solutions DDoS Mitigation Secure Access Service Edge (SASE)

Other Requirements

Skill Requirement : Advanced Technical Expertise Expert knowledge of: BGP MPLS SD-WAN EVPN/VXLAN Data Center Networking Network Security Cloud Networking (Azure, AWS, GCP) Load Balancers (F5, Citrix, A10) Automation Skills Python Ansible Terraform Git CI/CD integration Security Knowledge Firewall Architecture Zero Trust Networking NAC Solutions DDoS Mitigation Secure Access Service Edge (SASE)

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.