Success Coach - GRASP

Title: Success Coach - GRASP

Agency: J. Sargeant Reynolds Community College

Location: Richmond (City) - 760

FLSA: Nonexempt

Hiring Range: $30/hour

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The GRASP Success Coach provides individualized academic, personal, and career development support to students participating in the program to promote persistence, academic achievement, credential attainment, and successful transitions to further education or employment. The Coach works collaboratively with students, faculty, academic advisors, career services, and campus support departments to develop individualized academic and personal success plans, monitor progress toward established program benchmarks, facilitate connections to campus and community resources, and encourage early engagement in career exploration. Responsibilities include conducting regular individual or group coaching sessions, assisting students with course enrollment and program-of-study selection, monitoring academic progress and participation, facilitating personal introductions to essential student services, coordinating career exploration activities, and supporting student reflection and goal setting. The Coach maintains accurate and timely records of student contacts, progress, referrals, and outcomes; submits monthly activity summaries, end-of-term academic outcome reports, annual post-completion data, and available exit survey information; and ensures that student records and disclosures are handled in accordance with applicable privacy requirements, including the Family Educational Rights and Privacy Act (FERPA). The Coach promotes student engagement, accountability, belonging, and access to resources while supporting the program's goals for student persistence, completion, and long-term success.

Minimum Qualifications:

Knowledge, Skills, and Abilities (KSAs) / Required Qualifications:

Knowledge

• Knowledge of student success strategies, academic coaching, student development, and retention practices.
• Understanding of college course registration, developmental education, gateway courses, and program-of-study requirements.
• Familiarity with campus support services, including financial aid, tutoring, library resources, food and clothing assistance, and emergency support services.
• Knowledge of career exploration practices, career pathways, and educational planning.
• Awareness of the academic, personal, financial, and social challenges that may affect student persistence and completion.

Skills

• Strong interpersonal, verbal, and written communication skills.
• Effective coaching, active listening, goal-setting, and motivational interviewing skills.
• Ability to develop individualized student success plans and monitor progress toward measurable benchmarks.
• Strong organizational, recordkeeping, data collection, and reporting skills.
• Ability to establish relationships with students, faculty, advisors, and campus service providers.
• Proficiency with standard office software, electronic records, spreadsheets, and student information systems, or the ability to learn these systems.
• Ability to facilitate individual and group meetings, career exploration activities, service introductions, and student reflection exercises.

Abilities

• Ability to build trusting, supportive relationships with students from diverse backgrounds.
• Ability to identify barriers to student success and connect students with appropriate resources.
• Ability to monitor academic performance, recognize concerns, and coordinate timely interventions.
• Ability to support students in developing academic, personal, and career goals while promoting accountability and independence.
• Ability to maintain accurate, confidential student records and meet established reporting deadlines.
• Ability to collaborate across departments and coordinate services that support student persistence and completion.
• Ability to work independently, manage competing priorities, and follow established program guidelines.

Recommended minimum education

• A combination of education, training, and relevant experience in academic advising, student success coaching, counseling, human services, or a related field that demonstrates the knowledge, skills, and abilities necessary to perform the responsibilities of the position.
• Experience providing individualized guidance, coaching, advising, or related support to students or individuals pursuing educational or career goals.

Preferred education

• Bachelor's degree in education, counseling, psychology, social work, student affairs, human services, or a related field.
• Master's degree in one of the above disciplines.
• Experience providing academic advising, student success coaching, case management, or related student support services in a higher education environment.

Additional Considerations:

Other duties as assigned.