Success Coach

SUMMARY

In support of the university's mission and objectives, the Success Coach proactively engages with an assigned group of students, serving as a primary point of contact throughout their education journey. This role provides individualized support and guidance, helping students navigate the university systems, policies, and processes; connects them with campus resources; and assists in identifying and overcoming barriers to success. Through proactive outreach and support, the Success Coach promotes student engagement, retention, and progress toward degree completion.

Coaching & Support

• Serves as the first and main point of contact for an assigned group of students, connecting with them and finding meaningful ways to support and encourage them.
• Proactively contacts students by phone, email, and text, providing encouragement, insights and tips, and nudges as needed.
• Meets with each student regularly to track progress, assisting them with planning to meet their academic goals and answering their questions about the university's structure and processes.
• Assists each student in developing a success plan and realistic goals that will contribute to academic and personal achievement; develops relationships that foster developmental conversations; motivates students to achieve their educational goals.
• Advocates for and connects students with relevant campus resources (e.g., Academic Resources, Accessibility Resources, Counseling, Career Development).
• Proactively communicates with each student on course completion, issues related to enrollment, and degree completion.
• Gathers feedback on stumbling blocks students are experiencing and reports them to the Director on a regular basis.
• Maintains contact with deferred and withdrawn students.
• Follows up with recent graduates to prompt them to complete the National Association of Colleges and Employers (NACE) First Destination survey.

Re-enrollment Initiatives

• Assists students with course schedule planning for the upcoming semester, demonstrating how to use the technology tools available to them (ex. Navigate, Stellic, etc.).
• Alerts students of account holds and assists them to clear holds as needed.
• Assists students with timely completion of the Enrollment Checklist each semester. Follows up with students and parents until the Enrollment Checklist is complete.
• Coaches students thinking of stopping out of PBA and assists students desiring to stay to overcome obstacles preventing them from persisting.
• Registers new students and online learners in their courses according to their degree plan, updating the plan on a regular basis and tracking their progress to graduation.
• Calls, emails, and texts students who have stopped out, encouraging them to return to complete their degrees.
• Checks in with assigned student group during break periods to ensure they remain on track and assist them with issues that have arisen that may prevent them from returning.

Administrative

• Consistently responds to student inquiries within a reasonable timeframe as determined by leadership.
• Documents interactions with students in Navigate 360.
• Keeps the team and supervisor informed daily of activities, problems, emergencies, and occurrences in assigned areas of responsibility.
• Attends and participates in Student Engagement meetings.
• Maintains up-to-date knowledge of university policies, academic programs, and support services to provide accurate guidance to students.
• Attends regular meetings, training sessions, and professional development opportunities to stay informed about best practices in student success coaching.
• Other duties as assigned.

EDUCATION

Bachelor's degree in education, counseling, psychology, or other related field, required.

EXPERIENCE:

1+ years of experience in higher education areas such as, registrar's office, advising, student success office, or similar.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation - Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.

• Professionalism - Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.

• Christ-first Faith - Provides spiritual support to community members, including students, on their Christian faith journey.

• Adaptable/Flexibility - Ability to change or adjust to change.

• Attention to Detail - Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.

• Confidentiality - Maintains the necessary confidentiality and discretion required for the position.

• Conflict Management - Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.

• Effective Communication - Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.

• Establishes Trust - Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.

• Problem-solving - Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.

• Results Orientation & Accountability - Takes accountability and identifies, executes and drives actions to consistently achieve desired results.

• Strategic Mindset - Ability to step out of the everyday details, view the situation from above and provide an objective perspective

• Teamwork & Collaboration - Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year.

• Ability to sit for prolonged periods of time.

• Ability to traverse campus and stairs.

Benefits & Perks

Join a Christ-first university community committed to academic excellence, spiritual growth, and investing in the well-being of its employees. Palm Beach Atlantic University offers a competitive and comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance.

Health, Wellness, and Retirement

• Medical, Dental, and Vision Insurance Options
• Short-Term Disability, Long-Term Disability, and Employer-Paid Life Insurance
• Employee Assistance Program (EAP) for confidential personal and work-life support
• Wellness Program, including access to the Greene Complex Health & Fitness Center
• Retirement Savings Plan with a 7.25% employer match

Time Away from Work

• Generous Paid Holiday Time Off, including Good Friday and Easter Monday; the day before and after Thanksgiving; and a two-week Christmas Break.
• Vacation and Sick Leave
• Paid Parental Leave
• Spiritual Retreat Days

Additional Benefits

• Tuition Benefit for eligible full-time employees and their dependents for courses at PBA.

Additional Employee Perks

• Free parking
• One complimentary meal per week in the Fraser Dining Hall
• 10% discount at the PBA Campus Store
• Commuter discounts for Brightline and Tri-Rail
• Free admission to the Norton Museum of Art