Overview
Sugarloaf is looking for a service and task-oriented person to join our IT team as an Information Systems Coordinator (ISC). A Sugarloaf ISC works daily with team members and guests to provide excellent service as they maintain and monitor the computer systems and networks for our resort. This full-time, year-round position is eligible for benefits, paid time off, and other great job perks. We offer a beautiful work environment, excellent quality of life, and a solid team. If you are seeking a lifestyle change and have previous IT experience, we have a place for you. Come join our team!
The primary functions of this role are to:
- provide desktop PC support to employees and customers
- maintain voice, data, and TV cabling infrastructure (indoor and outdoor); repair or replace damaged wiring; install and terminate wiring to support renovation, relocation, or new construction
- provide direct guest support for guest room issues, including but not limited to: TV, phone and internet
- use vendor support to resolve difficult problems
- provide users with basic instruction
- perform and maintain an inventory of tools and equipment; maintain stocks of consumable supplies
- perform additional tasks as assigned by supervisor
The use of a personal vehicle for travel within the Sugarloaf area is required. Mileage reimbursement will be provided.
On-site work is required with the option of some remote capabilities.
Wages are dependent upon experience and will start between $24-30 per hour with the potential for increase based on performance and experience.
Qualifications
The ideal candidate for this role will:
- have a minimum of a High School diploma or equivalent.
- be regularly available for weekend shifts and for evening shifts as needed during scheduled maintenance or in case of emergency.
- have at least 2 years of related work experience (preferred, but willing train the right person).
- be A+ Certified Professional (or be able to obtain certification in a short period of time).
- have advanced knowledge of network cabling, T568A/B wiring standards, and cable count color codes.
- be proficient with Microsoft Windows and Microsoft Office applications.
- be able to learn the operation and maintenance of complex PBX telephone systems.
- have basic knowledge of networking.
- be able to critically think and use various resources, including vendor support, reference manuals, internet resources, and/or documentation to solve problems.
- have a current, valid driver's license and a functioning vehicle with current registration and insurance.
- be able to ski or snowboard at or above the beginner level to perform on-mountain tasks.
Sugarloaf Team Member Benefits include:
- Free lift pass for skiing and/or riding
- Discounts at resort F&B and retail locations
- Discounted ski/snowboard lessons and rentals
- Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
- Discounted passes at other Boyne and partner resorts
- Eligibility for benefits such as medical/dental/vision/life insurances, paid time off, 401K with company match