Job Description
Benefits/Perks
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.
Job Summary
The Care Coordination – Suicide Prevention Team Leader Coordinates the delivery of “Zero Suicide” services provided by the Care Coordination Suicide Prevention team. Works with Crisis Stabilization Units (CSUs), inpatient psychiatric facilities, emergency departments, and domestic violence shelters to develop and implement protocols and coordination of services for eligible participants. Ensures delivery of services in compliance with the Zero Suicide framework. Provides training to other agencies on program services and ensures protocols are followed for coordination of care. Establish follow-up and care transition protocols and tracking to help ensure patient safety, especially among high risk adults in health or behavioral health care settings who have attempted suicide or experienced a suicidal crisis, including those with serious mental illnesses and/or substance use disorder(s). Ensures collection of data and outcomes to evaluate program effectiveness.
Responsibilities
This position is a Full Time Days position.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
- Medical, Dental, and Vision Insurance
- Life Insurance
- Disability Insurance
- 403b
- PTO
- Paid Holidays
- Flexible Spending Account
- Employee Assistance Program
- MHRC offers assistance with Clinical Supervision hours for Masters Level Registered Interns in full time positions.
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.
Job Summary
The Care Coordination – Suicide Prevention Team Leader Coordinates the delivery of “Zero Suicide” services provided by the Care Coordination Suicide Prevention team. Works with Crisis Stabilization Units (CSUs), inpatient psychiatric facilities, emergency departments, and domestic violence shelters to develop and implement protocols and coordination of services for eligible participants. Ensures delivery of services in compliance with the Zero Suicide framework. Provides training to other agencies on program services and ensures protocols are followed for coordination of care. Establish follow-up and care transition protocols and tracking to help ensure patient safety, especially among high risk adults in health or behavioral health care settings who have attempted suicide or experienced a suicidal crisis, including those with serious mental illnesses and/or substance use disorder(s). Ensures collection of data and outcomes to evaluate program effectiveness.
Responsibilities
- Outreach and Interagency Collaboration: Leads the team in providing outreach to critical service providers (e.g., crisis stabilization units, inpatient facilities, emergency departments, domestic violence shelters), promoting awareness of Link to Life services and fostering collaborative relationships to strengthen support for high-risk individuals.
- Protocol and Workflow Development: Establishes and refines protocols with key community partners to ensure alignment with the Zero Suicide framework, facilitating seamless transitions and continuity of care across levels of service.
- Service Delivery and Compliance Oversight: Monitors the delivery of screenings, risk assessments, and follow-up services to ensure adherence to the Zero Suicide model and MHRC’s standards for timely, effective interventions.
- Assessment Review: Performs detailed reviews of initial and ongoing risk assessments (e.g., C-SSRS, biopsychosocial evaluations) and safety plans for all individuals enrolled in the pathway, ensuring each care plan is comprehensive, individualized, and integrates evidence-based suicide prevention interventions. Collaborates and advocates with treatment providers across departments to incorporate multidisciplinary input into the development and ongoing review of care plans, supporting cohesive and responsive client care.
- Risk Flag Management: Oversees management of client risk flags to confirm that all individuals assessed as moderate to high risk of suicide are enrolled in the MHRC Suicide Care Management Pathway within 24 hours of a positive risk assessment. Ensures timely updates to flags and coordinates follow-up actions in line with agency protocols.
- Safety Planning and Lethal Means Counseling: Ensures the development of individualized safety plans and the provision of lethal means counseling for all enrolled participants, with documentation updated on the same day to reflect ongoing risk management.
- Follow-Up Protocols: Monitors adherence to structured follow-up intervals, including immediate contact within 24-48 hours of enrollment, weekly follow-ups for the first 30 days, and continued check-ins at 30, 60, 90, 120, and 180 days, adjusting as necessary based on client risk levels.
- Missed Appointments and Crisis Response: Ensures follow-up within 8 hours of missed appointments, implementing wellness checks, emergency contact outreach, or other escalations as needed per Zero Suicide engagement standards.
- Transition and Discharge Planning: Guides the team in developing transition and discharge plans for clients moving to lower levels of care, coordinating with other providers to ensure smooth, supportive handoffs and continuity of treatment.
- Team Supervision: Provides direct supervision to Care Coordinators and Clinicians, holding regular individual and team meetings to review caseloads, engagement strategies, and adherence to follow-up protocols.
- Productivity and Quality Assurance: Oversees team productivity and service quality, ensuring compliance with agency performance standards, data accuracy, and adherence to Zero Suicide practices.
- Direct Intervention: Provides direct client services as needed, serving as a backup for Care Coordinators during crisis interventions, follow up services and urgent assessments.
- Clinical Guidance and Case Oversight: Supports team members in complex cases by providing expertise in areas such as lethal means counseling and crisis management, ensuring high-quality, responsive care.
- On-Call Rotation: Participates in a 24/7 on-call rotation, ensuring round-the-clock coverage for emergencies, including after-hours and weekend support for crisis situations.
- Reporting and Documentation: Compiles and submits monthly reports on program outcomes, tracking team performance, client engagement, and compliance with follow-up schedules. Reviews documentation and billing for accuracy in alignment with agency policies.
- Internal and External Training: Develops and conducts training for both MHRC staff and external community partners on Link to Life services, Zero Suicide protocols, and suicide risk management, strengthening interagency coordination and enhancing support for high-risk populations.
- Master’s degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice or a related Human Services field (a related Human Service field is one in which major course work includes the study of human behavior or development).
- One year of experience working with adults experiencing serious mental illness.
- One year of supervisory experience required.
- Ability to complete competencies assigned to position as outlined in the Orientation Competency Form.
- Proficiency in Microsoft Office, Outlook and the use of the Internet.
- Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
This position is a Full Time Days position.
Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions: https://info.flclearinghouse.com
Numbers & Facts
| Location | Jacksonville, FL |
| Job Type | Full-time |
| Industry | Healthcare Services |
| Company Size | 500 to 999 employees |
| Website | http://www.mhrcflorida.com/home.html |
About Company
Renaissance Behavioral Health Systems
RBHS functions as a management services organization, providing centralized administrative, finance and accounting, human resources, information technology and quality improvement services to MHRC. Through its administrative function, RBHS coordinates the programs and services of MHRC to create an integrated, high quality service delivery system.
Mental Health Resource Center
Founded in Jacksonville in May 1977, Mental Health Resource Center, Inc. (MHRC) is a Florida not-for-profit corporation that provides a wide range of behavioral health and social services to the community. Included in MHRC’s service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including medication management, case management, counseling, supported housing, psychosocial rehabilitation, two programs for the homeless, a therapeutic family program, state hospital liaison services, forensic services, in-jail services, and nine Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Naples, Rockledge, Tampa, and Winter Haven.
Since 1989, MHRC’s programs have been fully accredited by The Joint Commission. Inpatient services are licensed by the State of Florida, Agency for Health Care Administration. MHRC is a certified agency of United Way of Northeast Florida.
MHRC accepts and directly bills most insurance plans, including Medicaid, Medicare and most private insurance plans. Individuals who do not have health insurance and cannot afford our standard rates may be eligible for a reduced fee, depending on their income and number of household members. Some MHRC programs are funded in part by the Florida Department of Children and Families (DCF) and its managing entities, LSF Health Systems, Central Florida Behavioral Health Network, and Central Florida Cares Health System; the federal government; and the City of Jacksonville.
Mission
MHRC helps people improve their well-being and achieve their goals by providing comprehensive behavioral healthcare and social services.
Vision
We view MHRC as a leader in the behavioral health and social services field, and we will continuously strive to provide services of the highest quality and effectiveness. Our services will be provided in the most appropriate, least restrictive setting and in the most cost-effective manner utilizing caring, professional staff.
Values
At MHRC, the core values reflect what is important to our organization. These values guide our decisions and actions as we provide services, communicate with one another, and develop relationships within the community:
Integrity
We believe in ethical conduct, including honesty, fairness, and sound decision-making.
Compassion
We listen to others openly and respectfully, respond with sensitivity and understanding, and work every day to improve the lives of people in need.
Excellence
We continuously improve our communication, knowledge, and skills to provide services of the highest quality and effectiveness.
Skills
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