Summer Associate Internship (Consumer Lending Experience Management)

The Consumer Loan Experience Management team seeks to increase product engagement, loyalty, and member value throughout the auto lending lifecycle. The Summer Associate will identify best-in-class experiences as our members transition through key touch points from application to loan servicing. The Summer Associate will utilize internal member data analytics reporting combined with vendor data to identify efficiencies and pain points throughout the lending journey. The Summer Associate will help further strategic portfolio goals and initiatives within the lending department while developing strong analytical, collaboration, and critical-thinking skills.

The Summer Associate will work in a flexible hybrid manner and report to leadership at either our Vienna, VA or Pensacola, FL campus. Responsibilities will include analyzing data and competitive trends to identify areas of opportunity and then creating recommendations to influence decision-makers. Areas of focus may include creating personalized member engagement through segmentation, evaluating the highly competitive consumer lending auto loan landscape, identifying emerging patterns and trends to answer business questions, and developing models and visualizations to improve decision-making efficiency.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Currently pursuing a master's degree in a related field
• Experience with research, analysis, and data manipulation
• Experience using data and analytic tools such as: PowerBI, Databricks, SQL, SPSS Modeler, R, or Tableau
• Good communication and presentation skills
• Comfort working with large datasets and telling stories with data
• Ability to work independently and think outside of the box
• Strong strategic, critical, and analytical thinking skills
• Basic knowledge of financial services/payments a plus

Additional Information

Hours:

• Monday - Friday, 8:00 AM - 4:30 PM

Locations:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods, and targets
• Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data driven decisions
• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Compile, research and analyze trends in support of projects and initiatives
• Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Performs other duties as assigned
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods, and targets
• Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data driven decisions
• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Compile, research and analyze trends in support of projects and initiatives
• Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Performs other duties as assigned