Summer Baseball Operations Internship

• Job Title: Baseball Operations Internship
• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Senior Manager, Event and Hospitality Operations
• Pay rate: $10/hr.
• Location (City, State): Pigeon Forge, TN
• Anticipated Start Date: May 10, 2027
• End Date: August 18, 2027

Position Summary:

As a successful Baseball Operations Intern, you will be responsible for assisting with operations during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation.

Key Responsibilities:

• Serve as a Tournament Official, maintaining a working knowledge of rules and procedures, announcing games, and operating scoreboards.

• Assist with rosters, welcome packets, and paperwork before each tournament.

• Serve as a customer service representative to the coaches/spectators during the event. Answer questions as they pertain to their tournament.

• Work directly with front office personnel to successfully execute all tournaments.

• Assist with team registration, opening ceremonies, and skills competitions each Sunday.

• Perform basic grounds crew duties such as field work and filling water coolers.

• Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows, and picking up trash.

• Assist our Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.

• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.

• Emulating a positive environment with peers and full-time staff

• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

Qualifications:

Required:

• College student seeking credit or recent college graduate seeking work experience

• Prior experience in a customer service environment

• Outgoing and friendly personality, strong initiative, and high-energy

• Excellent communication skills

• Strong detail-orientation, with ability to problem-solve

• Ability to multi-task, efficient time-management skills

• Commitment to work long hours, including weekends, depending on business needs

• Positive and effective leadership and customer service skills

• Ability to work in a team environment with a strong work ethic and positive team attitude

• Team player who can listen and learn

• Reliable transportation

• Basic understanding of the rules of baseball/softball

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