Sumter-General Manager

Summary: To deliver consistent, high-quality patient and customer experience in a fast-paced environmentencompassing retail, lab, and optometric services in order to support the key results of the organization. General Managers meet operational goals by ensuring the following responsibilities are implemented consistently, with an underlying commitment to the organizations values, the patients and customers, office staff, and excellence in execution. This position is responsible for: Fostering an office environment that is focused on consistently delivering exceptional patient/customer serviceDaily direct over-site of personnel and operations of the office, assigning specific tasks, duties, and schedulesKeeping office staff up to date on required skills-based, policy, and procedure trainingImplementation of organization selling strategiesPartnering with Marketing Manager to generate daily, weekly, monthly reports pertaining to sales, insurance, payroll, and staffDaily bank deposits and sending previous days close totals to the Accounting TeamEnsuring staff benchmark performance meets or exceeds office goalsScheduling staff in accordance with payroll guidelines set by the Market Manager or upper management Primary point of contact for weekly payroll accuracy of the office staff Technical Skills and Competencies: Excellent verbal and written communication skillsStrong leadership, management, and team-building skillsStrong analytical and computer skillsSound judgment, problem-solving and decision makingOrganizational skillsAbility to perform all aspects in regard to optical prescriptions, measurements, productknowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of ordersComprehension of vision and medical insurance Organizational and Compliance Duties: Support implementation of new technology and equipmentSchedule meetings with staff to ensure the organizations policies and procedures are being communicated and adhered toMaintain compliance with the organizations confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)Monitor processes to ensure compliance with the organizations policies and guidelinesInventory management: optical frames, lab, office suppliesMaintaining and creating a safe, clean, organized and inviting environment for both patients/customers and staff by either assigned or assumed responsibilities